Gregory P. Shea, Ph.D., M.Sc. is Adjunct Professor of Management at the Wharton School of the University of Pennsylvania and of its Aresty Institute of Executive Education, Senior Fellow at the Wharton School’s Center for Leadership and Change, and Adjunct Senior Fellow at the Leonard Davis Institute of Health Economics. He has co-authored numerous books, chapters, and articles including Leading Successful Change: 8 Keys to Making Change Work , and American Healthcare & the Consumer Experience. He is a frequent contributor to Wharton’s Sirius Radio channel. His website is http://gregoryshea.com/