HMPI

The Need for Accelerated Medicare Coverage of Innovative Technologies: Impact on Patient Access and the Innovation Ecosystem

Sandra Waugh Ruggles, Juliana R. Perl, and  Zachary Sexton, Stanford Byers Center for Biodesign; Kevin Schulman, School of Medicine, Graduate School of Business, Stanford University; and Josh Makower, Stanford Byers Center for Biodesign, School of Medicine, School of Engineering, Stanford University

Contact: jmakower@stanford.edu

Abstract

What is the message: The Medicare Coverage of Innovative Technology (MCIT), intended to provide four years of Medicare coverage for FDA-authorized breakthrough technologies, has become a source of controversy over procedural and evidentiary requirements. As a result, the Centers for Medicare and Medicaid Services (CMS) repealed the MCIT pathway for technological innovations. Yet a well-designed MCIT program that enables both coverage and continuing evidence collection could greatly accelerate patient access to important health advances and encourage invention and investment in areas of critically important unmet clinical needs.

What is the evidence: A survey of healthcare innovators and investors was designed and analyzed to better understand how MCIT, and the associated access to breakthrough technologies, might directly impact patients and the health technology innovation ecosystem.

Links: Supplemental Data

Timeline: Submitted: December 16, 2021; accepted after review: December 21, 2021.

Cite as: Sandra Waugh Ruggles, Juliana R. Perl, Zachary Sexton, Kevin Schulman, Josh Makower. 2022. The Need for Accelerated Medicare Coverage of Innovative Technologies: Impact on Patient Access and the Innovation Ecosystem, Health Management, Policy and Innovation (www.HMPI.org), Volume 7, Issue 1.

Introduction

The concepts behind the new Medicare coverage pathway, known as Medicare Coverage of Innovative Technology (MCIT), have been in development for almost 10 years and were published as a final rule as CMS-3372-F on January 14, 2021 with the intention of improving patient access to FDA designated breakthrough medical technologies.[1] However, on November 15, 2021, CMS issued a final rule repealing the MCIT program prior to its implementation.[2]

The original MCIT rule provides that any product participating in the Breakthrough Devices Program[3] at the Food and Drug Administration (FDA) would be granted immediate access to four years of Medicare coverage upon FDA authorization. A breakthrough designation is given to devices that meet specific criteria from the 21st Century Cures Act to “provide for more effective treatment or diagnosis of life-threatening or irreversibly debilitating diseases or conditions” and fulfill at least one of these additional criteria:

  1. Represents a breakthrough technology
  2. No approved or cleared alternatives exist
  3. Offers significant advantages over existing approved or cleared alternatives
  4. Device availability is in the best interest of patients

Since Medicare beneficiaries are more likely to have life threatening or irreversibly debilitating diseases or conditions, they are more likely to benefit from access to breakthrough technologies that promise more effective treatment or diagnosis. As novel technologies, however, many breakthrough devices are unable to leverage existing reimbursement pathways, leaving patients waiting while sponsors engage in the time-consuming process of seeking new coding, coverage, and payment.[4],[5] The MCIT proposal was intended to streamline this process and incentivize companies to invent and commercialize breakthrough innovations that could have a large impact on patient outcomes and access.

While there is general consensus on the merits of an improved approach to the development and reimbursement of breakthrough technologies for Medicare beneficiaries, many aspects of the MCIT proposal were perceived as controversial. During the open comment period, concerns were raised around the strength of clinical evidence specific to the Medicare population, unmanageable costs, the difficulty of limiting or removing Medicare coverage for a device once it is established, how CMS might handle breakthroughs outside of existing Medicare benefit categories, and the definition of the current Medicare coverage requirement that a technology be “reasonable and necessary”.[6],[7],[8] Supporters of MCIT believe that many of these risks can be addressed with proper guardrails and further process/definitions added to the regulation.2 Rather than abandoning the pathway in response to concerns that have been raised, it is worth considering whether changes to the existing regulation could strengthen the approach while still providing more certainty around coverage, as well as incentives to bring more life-altering technologies to patients.

To help inform this discussion, we developed and distributed a survey to assess the need for a redesigned, streamlined reimbursement pathway such as MCIT for novel breakthrough devices. This survey focused on the existing reimbursement pathway for novel and breakthrough technologies and the time and development cost required after FDA authorization. The results also captured the perspectives of innovators and investors with experience in health technology development to help evaluate the impact MCIT would have on the innovation ecosystem and subsequent patient access to novel technologies. Further, we selected a small number of exemplar technologies that FDA has designated as breakthrough devices to show how the acceleration of patient access might impact individual health outcomes and overall healthcare system costs once such devices demonstrate safety and efficacy sufficient for FDA authorization.

Study Data and Methods

Study Design

Our study assessed current and future perceptions of reimbursement timelines using a voluntary survey of healthcare innovators with expertise in reimbursement processes for breakthrough technologies. Respondents were recruited through invitations emailed to the Stanford Byers Center for Biodesign communication list, as well as to members of the Advanced Medical Technology Association (AdvaMed), the Medical Device Manufacturers Association (MDMA), the National Venture Capital Association (NVCA), and several additional health technology associations including BioUT, LifesciencesPA, MASSMedic, and WASHBio. The survey was designed and hosted using the Qualtrics XM platform[*] and was available from September 26, 2021 through October 7, 2021. Two complementary sets of survey questions were used: one targeted at innovators (individual inventors, experts, and knowledgeable employees of large and small entities engaged in bringing innovative technologies to market) and one targeted at investors who fund the development and commercialization of innovative medical technologies.

Sample. 497 respondents opened the survey through an anonymous link and 381 respondents completed the survey. Partial responses were not included in the data analysis to preserve a consistent cohort of respondents. Unique IP addresses were collected to ensure one response per person. Respondents were screened for experience with the reimbursement process and knowledge of the timing for achieving coverage of new medical technologies by eliminating respondents who self-selected an expertise level below 3 (from a range of 0 to 10). The sample was further restricted to respondents who self-selected a professional role as a healthcare investor, innovator, or industry reimbursement expert. In total, 253 innovators and 83 investors were included in our analysis.

Data Analysis. Results were viewed using the report feature in the Qualtrics survey tool and analyzed using Microsoft Excel. In addition, sub-group analysis was used to detect whether statistically significant differences in responses existed for specific sub-groups, including investors who primarily focus on medical device and diagnostics investments, innovators at start-up companies, industry experts at mid- or large-sized companies, and respondents who self-identify as reimbursement or market access professionals.

Exemplar Technologies and Economic Impact Calculations

We chose a small sample of breakthrough technologies to illustrate the potential patient impact of products in development. We selected these technologies from a list of companies that had publicly announced that their products had received breakthrough product designation by FDA within the previous five years. We refined our choices to include technologies that primarily impact Medicare patients and are in clinical categories where Medicare spending is significant. Each company was contacted to learn more about their technology. We also tracked all publicly disclosed product development milestones. The patient impact of each technology was estimated independently using published sources. Where multiple sources were available, or variability existed in published data, a range is provided. Specific calculations are detailed in the appendix.

Limitations

The study design has the following notable limitations. First, the respondent pool for the survey reflects the characteristics of the organizations who promoted it and primarily includes industry leaders who are focused on the development and commercialization of innovative healthcare products, as well as investors who have made healthcare investments despite the risks and complications inherent in the field. Second, the respondents represent a highly motivated cross-section of the health technology landscape. 87% of responding investors had at least one investment in a company developing a product with (or pursuing) breakthrough designation, and 76% of industry respondents are currently working on one or more products with (or pursuing) breakthrough designation. While these respondents are knowledgeable of the MCIT proposal and the current reimbursement environment, they also are those most likely to benefit from the streamlined process proposed in the regulation.

Study Results

Characteristics of Respondents

Innovators and industry experts. The innovators in the sample (Supplemental Data) represent those most heavily engaged in the development of breakthrough medical products. Respondents had an average of 22 years of experience in healthcare and have worked in an average of 3.2 clinical areas in their careers, with the most common area being cardiovascular disease (65%). Experience in oncology, neurological disease, neurovascular disease, pulmonary disease, and endocrine disease was also common in the sample. The majority of respondents were from start-up companies (50%) with fewer than 50 employees. 84% of the sample were in executive leadership roles or in reimbursement or market access roles.

Healthcare investors. Demographic information also was collected from 83 healthcare investors (Supplemental Data). In aggregate, the responding investors were managing an average of $1.4 billion in investment capital. 55% managed between $100 million and $500 million in investment capital, with two investors holding $40 billion or more in funds dedicated to healthcare. 41% of investors indicated that a significant percentage of their investments (more than 50%) were devoted to medical devices or diagnostics products, including 7% who invest exclusively in diagnostic devices. Similar to the innovators in the sample, investors who completed the survey tended to have already invested in companies pursuing breakthrough product designation with the FDA. Fewer than 10% of investors had not yet made an investment in a company pursuing a breakthrough product, while over half (61%) of investors had three or more investments in such companies.

Perceptions Of The Current Reimbursement Environment

Timelines. Innovators were asked about the typical timeline to specific reimbursement milestones for novel and breakthrough products following FDA authorization (Figure 1).

Figure 1. Innovator estimates of time to reimbursement milestone.  Respondents were asked to estimate, in their experience, the time to each reimbursement milestone. Respondents were allowed to leave entries blank if they did not feel comfortable providing an estimate based on their experience. Therefore, N varies. Coding: N=233 (92%), Medicare payment: N = 228 (90%), Local MAC coverage: N=208 (82%), National Medicare coverage: N=205 (81%), and Commercial Insurance Coverage: N=221 (87%) of respondents answered. Data from one respondent was excluded for inputting 0 for all fields, data from two additional respondents was excluded for inputting >50 years for Coding.

 

Respondents were allowed to leave timeline options blank, as needed, to reflect their experience. However, data was collected from over 80% of the respondents for each timepoint. As shown in the figure, the average time to acquire a new code was reported to be 2.6 years (std dev 1.5 years). The time to establish Medicare payment was 3.3 years (std dev 1.9 years). For a local Medicare Administrative Contractor (MAC) coverage policy, also referred to as a local coverage determination (LCD), the average time was 3.6 years (std dev 2.2 years). To achieve nationwide Medicare coverage, the average time was 4.7 years (std dev 2.8 years).[†] That was virtually equivalent to the time required for widespread commercial insurer coverage (4.7 years, std dev 3.0 years). Sub-group analysis resulted in markedly different timelines for only one sub-group of respondents – those whose experience was diagnostics reimbursement (n=17). These respondents indicated shorter timelines to coding (1.3 years versus 2.6 years), Medicare payment (2.2 years versus 3.3 years), local MAC coverage (2.3 years versus 3.5 years), and national Medicare coverage (2.4 years versus 4.7 years) compared to the entire innovator cohort.

Write-in comments. To better understand each innovator’s personal experience with reimbursement timelines, open-ended comments were collected in the survey. 153 respondents (61%) provided qualitative responses. Their feedback exemplifies the concern and frustration felt among innovators about current reimbursement processes.

Real-world evidence collection. To assess the impact that requiring further clinical data or the collection of real-world evidence on Medicare patients after FDA authorization might have on innovators utilizing an MCIT-like program, innovators were asked about the frequency with which their companies normally collect clinical data after FDA authorization (Figure 2).

Figure 2. Innovator reported frequency of real-world evidence collection after FDA authorization for a novel or breakthrough technology. Respondents indicate that it is frequent for companies to collect additional clinical evidence following FDA authorization. 53% of respondents indicate that their firm “always” collects such data.

 

87% of respondents indicated that collecting additional clinical data or real-world evidence was something that they do (53% always, 34% most of the time) as part of the commercialization of a breakthrough product. Only 1% of respondents indicated that they do not routinely collect some form of real-world evidence following FDA authorization for a novel technology.

Investment risks. To ascertain the relative weight of the risks that investors consider when deciding whether to back breakthrough technologies, responding investors were asked to rank a list of issues that might affect their decision to invest in a particular company (Supplemental Data). Three external risk factors (reimbursement pathway, regulatory pathway, and availability of capital) dominated the concerns of investors, with 55% of investors ranking the reimbursement pathway as the greatest external risk factor followed by the regulatory pathway (30%).

Effectiveness of current accelerated pathways. To understand the degree to which existing programs like the Program for Parallel Review of Medical Devices or the Coverage with Evidence Development (CED) program address innovators’ needs for accelerated coverage, respondents were asked to rate the sufficiency of these initiatives (Supplemental Data). Respondents in large part felt that the current programs were not sufficient to support breakthrough product designation, with 54% of innovators and 79% of investors disagreeing with the statement: “The existing parallel review process with FDA and the CED pathway are sufficient to provide timely patient access for novel medical technologies.” Reasons for this are cited in the discussion section.

Likelihood of pursuing breakthrough product innovation. To determine the extent to which an MCIT-like program would stimulate the advancement of breakthrough technologies, innovators were asked how likely they would be to take on such a project if an accelerated program was in place.

Figure 3. Likelihood to undertake novel or breakthrough product innovation. A. Innovators are incentivized to undertake high-risk novel and breakthrough product innovation with the introduction of an accelerated pathway for Medicare coverage. Responses for “Highly likely” and “somewhat likely” were consolidated, as were responses for “highly unlikely” and “somewhat unlikely”. B. Investors were asked if their previous investments in companies developing novel and breakthrough technologies were made on the assumption that an accelerated pathway for CMS coverage would exist. 46 respondents responded No. Of the 32 respondents who responded yes, a subsequent question was asked: “On the whole, would you make these investments again knowing that a new program (like MCIT) that expedites Medicare patient’s access would not be available?”

 

As shown in Figure 3A, 87% of innovators reported they would be more likely to take on a breakthrough technology as their next project if an MCIT-like accelerated program was in place versus 27% without such a program. Understanding that some clinical fields are more challenging for developing novel technologies than others, the survey further asked innovators in which fields would they be more likely to advance innovations if an MCIT-like program was available. While all of the noted clinical fields would be helped by such a program, the largest positive impact was on cardiovascular diseases (52%), which is the field most likely to have a majority of Medicare beneficiaries (Supplemental Data).[9]

Likelihood of investing in breakthrough product innovation. To assess how investors would react to an MCIT-like program, the subset of investors who have invested in companies with breakthrough products (94% of respondents, N=78) were questioned about their past investment decisions (Figure 3B). While the majority of these investors (59%, N=46) did not base their investment decisions on the existence of an MCIT-like program, a subset (29%, N=32) reported that they would not have made those investments without the promise of such a program. In addition, all investors were asked how likely they would be to increase their amount of investment in breakthrough products if an MCIT-like program were to be available. 84% of the investors surveyed reported that they would increase their investments, with the largest positive impacts on potential investments in neurovascular disease/stroke, neurological disease, and cardiovascular disease (Supplemental Data).

Patient and Healthcare System Impact

Breakthrough Example 1: Reducing bleeding complications in cardiothoracic surgery

Patients with heart disease are typically prescribed combinations of antithrombotic medicines, including anti-platelet drugs such as ticagrelor, to reduce the risk of dangerous blood clots that can lead to heart attacks, strokes, or even death. These same patients often need cardiac surgery. However, anti-platelet drugs substantially increase the risk of major bleeding events, and standard clinical practice advises postponing surgeries until at least 72 hours after the last dose to allow anti-platelet drugs to be washed out of the body.[10] Yet approximately 50,000 patients in the United States on ticagrelor undergo emergency cardiac surgeries annually and cannot wait through this washout period, putting them at uniquely higher risk.[11],[12] As many as 65% of these patients experience serious or life-threatening bleeding events, with a 4.5x higher mortality rate.9,[13],[14] The added economic burden of bleeding events ranges between $7,000 and $29,000 per patient, depending on the surgical complexity of the procedure.[15],[16],[17]

In April 2020, the FDA granted breakthrough designation to CytoSorbents’ DrugSorb-ATR system, a single-use disposable device to remove the antiplatelet drug ticagrelor from patients during emergency open heart surgeries.[18] In an ongoing 120-patient randomized, controlled FDA pivotal trial (STAR-T; NCT04976530), patients undergoing on-pump cardiothoracic surgery less than 48 hours after the last dose of ticagrelor were  evaluated to assess the DrugSorb-ATR system’s ability to reduce perioperative bleeding events and blood ticagrelor levels.[19] The study size and expected outcomes were based on real-world data outcomes in the European Union, where this device was approved for on-pump cardiothoracic surgeries in January 2020.[20] Based on the study results, the device is expected to reduce circulating ticagrelor levels by at least 40% and confer clinically meaningful reductions in moderate, severe, and massive bleeding.15,[21] Accordingly, it is estimated that more than 13,000 major bleeding events, primarily among Medicare beneficiaries, could be eliminated each year if pivotal trials validate the earlier findings (see Supplemental Data for calculation). In the future, the targeted beneficiary population will likely increase because the DrugSorb-ATR system received a second Breakthrough Device Designation in August 2021 for the direct oral anticoagulant (DOAC) drugs apixaban and rivaroxaban when used during urgent cardiac surgery.[22] A second pivotal trial to collect evidence of bleeding outcomes in target subjects treated with indicated DOACs is anticipated to begin enrollment in early 2022 (STAR-D; NCT05093504).[23]

Breakthrough Example 2: Early diagnosis of skin cancer

Skin cancer is the most common cancer in the United States, impacting an estimated one in five Americans in their lifetime.[24],[25],[26] In 2021, almost 200,000 new cases of the deadliest skin cancer, melanoma, will be diagnosed.[27],[28] The prognosis for melanoma patients diagnosed early is promising (5-year survival rate of 99%).[29] However, once the cancer spreads, survival drops dramatically (5-year survival rate of 27%). 5.2 million biopsies were performed in the Medicare population in 2016 (from 1.4 million in 1993) and a 2.1:1 ratio for skin biopsy-to-skin cancer treatment (up from 1.1:1 in 1993) indicates that the threshold for ruling out of melanoma is low.[30]

Veriskin’s TruScore is a non-invasive handheld device with FDA Breakthrough Device Designation for real-time diagnosis of skin cancers. The technology assesses skin vascular networks to determine the likelihood that a lesion is cancerous. A pilot study demonstrated sensitivity of over 99% and specificity of 94% in a sample of 125 biopsy-verified lesions.[31] This technology has the potential to significantly decrease the number of biopsies performed for non-cancerous, suspect lesions while increasing the accessibility of cancer screening by enabling it to be performed by non-specialists. More than 92% of adults over 65 years old have an annual wellness visit.[32] Yet data shows that only about 8% of patients who had seen a primary care physician (PCP) or an obstetrician/gynecologist in the past 12 months had received a skin examination, for which the gold standard is a subjective visual examination.[33] Thus, if validated by the upcoming pivotal studies, implementation of the Veriskin TruScore technology has the potential to save lives by first facilitating earlier skin cancer diagnosis and secondarily by reducing referrals to dermatologists for non-cancerous lesions.

Breakthrough Example 3: Treatment of hypertension

Three out of four seniors in the United States have hypertension.[34] This epidemic was the primary underlying cause of >190,000 deaths in 2019.[35] Economically, hypertension is estimated to cost the US healthcare system $50 billion each year for medication, physician visits, and hospitalizations.[36],[37] Resistant hypertension, or treatment-resistant hypertension, occurs in 16% of US patients who are consequently at high-risk for adverse cardiovascular events.[38],[39]

ReCor Medical’s Paradise System is an FDA-designated breakthrough device that delivers high-intensity, focused ultrasound energy via a catheter to destroy nerves along the renal artery. Called renal denervation, this new, minimally-invasive procedure treats hypertension by decreasing renal sympathetic nervous system activity. The company has completed three clinical studies to date, including the 282-person RADIANCE-HTN study. This study demonstrated a >5 mmHg decrease in daytime systolic blood pressure in two out of three patients treated.[40],[41],[42] Responders with resistant and non-resistant hypertension experienced average blood pressure decreases of 17 mmHg and 14 mmHg, respectively. For comparison, a large meta-analysis of medication effectiveness demonstrated that a 10 mmHg reduction in systolic blood pressure reduced the risk of major cardiovascular events by 20%, and all-cause mortality by 13%.[43] Thus, if further real-world data agrees with previous clinical studies and renal denervation using the ReCor Medical Paradise System reduces blood pressure by at least 10 mmHg, patients treated would experience fewer major cardiovascular events and enjoy longer lives – with up to 16,000 lives saved annually upon integration into the routine care of these patients (see Supplemental Data for calculation).

Breakthrough example 4: Early diagnosis of pancreatic cancer

More than 60,000 cases of pancreatic cancer will be diagnosed in the US in 2021, with fewer than 6,000 patients (11%) surviving beyond five years.[44],[45],24 As with all cancers, early pancreatic cancer detection greatly improves the odds of successful treatment. However, in 80% of pancreatic cancer diagnoses, the cancer has already spread to surrounding organs.40 Ensuing attempts to treat Medicare beneficiaries, specifically, with metastatic pancreatic cancer end up costing approximately $40,000 per patient.[46],[47]

In March 2021, the FDA granted a Breakthrough Device Designation to a novel liquid-biopsy pancreatic cancer diagnostic device from Bluestar Genomics. The company’s goal is to provide an early-stage pancreatic cancer screening option for newly diagnosed diabetic patients,[48] That would potentially be relevant to more than one million patients annually. This is acutely important as ~25% of pancreatic cancer diagnoses are preceded by the development of diabetes.[49] Within the Medicare-age population, there is an estimated diabetes incidence of about 326,000 new cases per year.[50] To inform the predictive capacity of Bluestar’s technology, a retrospective case-control study was conducted to determine different epigenomic signatures that are characteristic of pancreatic cancer. The results showed that the enrichment and absence of 5-hydroxymethyl-cytosine (5hmC) can accurately inform predictive diagnostic models for pancreatic cancer.[51],[52] In subsequent feasibility studies, 176 tissues from breast, colorectal, lung, ovary, and pancreas (44 per tumor type and 11 per stage I-IV along with 10 healthy tissues per type) were used to evaluate the performance of this technology for cancer detection. From this study, the cross-validation sensitivity, an important performance metric of predictive models, was found to be 56% at 99% specificity for pancreatic cancer, providing further evidence of strong diagnostic capabilities for Bluestar’s technology.[53] In combination, this early work demonstrates the potential to identify 5,000-10,000 pancreatic cancer cases annually in this high-risk population (see Supplemental Data for calculation), filling a much-needed clinical gap where the only current alternatives are image-based tests that perform poorly at early stages of the disease.

Discussion

Important Takeaways

The innovators and investors who responded to our survey were knowledgeable of United States reimbursement processes and familiar with breakthrough products. Interestingly, the estimates for reimbursement timelines exhibited more variability than might have been expected given this expertise (Figure 1). For example, length of time to establish coding was 2.6 +/- 1.5 years and the length of time to local MAC coverage was 3.5 +/- 2.2 years. Innovators with expertise in diagnostics reimbursement indicated that the reimbursement timeline was up to 1 year shorter for diagnostic products. For important breakthrough therapeutic technologies, however, it takes 4.7 +/- 2.8 years to establish nationwide coverage. This is a devastatingly long time for patients, as well as for small, venture-backed companies without deep financial resources to sustain their operations through this period. For investors, the majority of investor respondents consider the reimbursement pathway to be the highest-impact external risk factor to an investment. Consequently, the uncertainty of the timelines to achieve coding, coverage, and payment create a much higher bar for investment in important clinical areas and a strong disincentive for investment in breakthrough products. As a result, these delays, and the lack of potential payment for breakthrough technologies, have a direct impact on patients who must go without leading-edge interventions.

The open-ended comments captured the reasons respondents felt they experienced such variety in timelines to reimbursement. Innovators describe a reimbursement environment that is “challenging,” “circular,” and “highly variable.” As one respondent described, “Coding requires wide utilization. Wide utilization requires coverage and payment. Payment requires coding, particularly physician payment. And without coverage, [it is] difficult to get 10% of a prevalence pool treated to meet the wide utilization criteria. [The] system is designed to halt any innovation.” A responding investor stated, “Without clear guidance and agreements early on, the system penalizes innovation and rewards incremental changes. It is hard to fund start-ups with breakthrough technologies because of the reimbursement challenges.”

One example of a common reimbursement challenge highlighted in the comments is the transition from temporary Current Procedural Technology (CPT®) codes to established CPT codes. Temporary CPT codes (also called Category III codes) are granted by the American Medical Association (AMA) for emerging technologies, services, or procedures.[54] These codes are not assigned a payment amount, and technologies that use these codes are frequently categorized as “experimental and investigational” by commercial insurers with associated non-coverage decisions. Innovators describe a payment landscape where the only mechanism for reimbursement is case-by-case adjudication from a limited group of payers in a highly resource-intensive fashion.[‡] Thus, the company enters a “valley of death” where they are simultaneously expected to build evidence of widespread product utilization and real-world clinical evidence to support permanent codes in a landscape where the majority of insurers do not provide payment for the temporary code, and those that do, require resource-intensive appeals by providers and their patients. Innovators described timelines to achieve Category I codes that stretched from three years to more than a decade.

Additionally, products with new CPT codes also require either a positive LCD issued by local MACs or a national coverage determination (NCD) from CMS to provide hospitals and physicians with ongoing payment. These decisions are governed by a process that includes statutory requirements for the timely review and input from patients, providers, and the developer of the technology.[55] However, the average time to a local MAC coverage decision reported by responding innovators was 3.5 +/- 2.2 years. One innovator’s comment highlighted this apparent disconnect as follows, “In our case, commercial coverage came MUCH more rapidly than Medicare coverage. Securing Medicare coverage took more than a decade of advocacy.” Another innovator observed, “The MACs are overburdened, and the local coverage process now takes almost as long as the NCD process. CMS’s Coverage and Analysis Group is in desperate need of additional resources and only can conduct 4-6 national coverage assessments a year. New technologies can wait in the coverage queue for years.” Thus, the statutory requirements for a timely LCD or NCD may be met once a technology is assessed, but the timeline to a successful, positive coverage decision for a breakthrough product may take substantially longer.

Issues with Current Programs

Innovators and investors alike do not feel that current programs to accelerate coverage such as parallel review and CED are sufficient to support timely access to technology (Supplemental Data). The original intent of Medicare’s CED pathway was to accelerate patient access, specifically acknowledging this need. Unfortunately, CED requires manufactures to enter into the NCD pathway to participate, forcing innovators to make an existential decision. Specifically, while a positive NCD opens up the US market via CED and nationwide coverage, a negative NCD (or the decision to reject an NCD and revert decisions to the local MACs) can result in a “walking-dead” state for a new technology. A negative NCD can create a perception that the technology is still “experimental” and, as such, both local MACs and private insurers may deny coverage for many years, if not indefinitely. It is important to emphasize that the limited impact of the current CED pathway arises from the absence of a clear statutory direction and not from inherent conceptual flaws. In practice, CMS decision memos reflect difficulties in applying evidence-based coverage authority when evaluating CED devices.57 Often CMS interprets “reasonable and necessary” as “adequate evidence to conclude that the item or service improves health outcomes,” but this directly conflicts with the goal of evidence-collection during CED, placing novel technologies in a catch-22 for NCDs and other coverage decisions.[56] A more effective CED program, such as MCIT, needs to be based on the potential for new technologies to be “reasonable and necessary” since it is in Medicare’s interest to cover such technologies while they develop more comprehensive evidence.

Addressing MCIT Concerns

While the potential benefits of an accelerated pathway for breakthrough technologies that delivers improved patient outcomes and access are clear, the issues raised by opponents of MCIT must be addressed. First, in the previous MCIT proposal, there was no mandate for post-market studies to ensure that real-world evidence will continue to support Medicare’s early coverage decision once the four-year period runs out. Further, since some new technologies or procedures offer benefits to patients outside of the Medicare population, clinical studies may not include enough patients in the Medicare population to render a full conclusion with respect to how widely such a technology may be applied. In response to these concerns, it would be reasonable to modify MCIT to include a requirement for post-market clinical studies and/or real-world evidence to be collected specifically in the Medicare population. Since 87% of the innovators and industry experts surveyed reported that they routinely collect such data post-market, adding such a requirement would not represent an undue burden.

Another issue was that the previous MCIT program could have made it harder for CMS to withdraw coverage if the device or procedure later turned out to be unsafe or ineffective. Withdrawing coverage can be difficult because of pressure from the company, healthcare providers, and patients. However, the annual rule-making process is just one example where CMS has experience carefully considering the evidence, taking input from stakeholders, and making difficult decisions. A revised MCIT program could include a mechanism whereby coverage can be withdrawn or limited due to a safety issue through a well-designed process and clear decision-specific metrics or criteria. CMS is well-positioned to make appropriate decisions if a technology or procedure turns out to be unsafe or not cost-effective for Medicare beneficiaries.

One further concern was that the potential number of breakthrough technologies designated by the FDA could overwhelm CMS and be cost-prohibitive to Medicare. Conversely, breakthrough technologies typically offer high value to the healthcare system by improving the patient health outcomes-to-cost ratio. CMS has demonstrated their interest in incentivizing value-focused care through payment models introduced via the CMS Innovation Center (CMMI). Over the course of a Medicare beneficiary’s lifetime, major cost savings can be realized through the prevention of surgical complications, early-stage disease treatments, and other breakthrough solutions to irreversible problems. For example, if the ReCor technology successfully decreases cardiovascular events by 20%, then Medicare no longer has to pay for the expensive care necessitated by such events. Similarly, thousands of Medicare patients would realize better outcomes while the healthcare system incurs lowers costs through the use of technologies such as CytoSorbents’ DrugSorb-ATR system, Veriskin TruScore, or Bluestar Genomics’ diagnostic.  The 4.7 +/- 2.8 year delay in achieving nationwide Medicare coverage takes on even deeper meaning when those delays are multiplied by the yearly death rates from those diseases. These four technologies alone have the potential to save hundreds of thousands of lives. Taken in combination, the possibility of decreased long-term spending and improved health outcomes creates a tremendous value proposition.

A final concern raised by critics of MCIT was that a breakthrough device might not have been tested in the Medicare population during development, and might have a different risk/benefit profile for the Medicare population. CMS has raised this concern when making previous coverage decisions for new medical devices[57], and this is an important challenge for proponents of the MCIT rule. In many cases, populations recruited to a clinical trial for the assessment of a treatment benefit might not be an ideal population for the assessment of generalizability to a population like the Medicare population. However, from a clinical epidemiology perspective, this is a core challenge in any type of clinical research. Few trials are designed solely to assess treatment benefit, so efforts to increase the generalizability of the dataset can be fraught with risk. In this case, does generalizability mean including Medicare patients, demonstrating the same treatment effect in the Medicare patient subgroup (often an underpowered assessment from a statistical perspective), or demonstrating a treatment effect specifically within the Medicare population by essentially requiring a new clinical trial of the same or larger size than the original? Further, these issues around Medicare patients extend to issues of race, gender, and treatment patterns, as well as issues of ethics (are Medicare patients interested in participating in an investigational clinical trial?) and futility (can the required subjects be recruited to the study in a reasonable time period?). Despite these limitations, it seems reasonable to suggest that MCIT be amended to include real-world evidence collection in at least a subset of the Medicare population post-approval.

Unfortunately, there were other procedural elements missing in the original MCIT proposal, which made it difficult for CMS to successfully adopt. Mark McClellan and colleagues at the Duke-Margolis Center in their November 1, 2020 comments to CMS[58] outlined a comprehensive set of modifications that we believe would substantially address a majority of the issues raised and provide a more rigorous framework that allows MCIT to achieve substantial value for Medicare patients. The Duke-Margolis Center proposal thoroughly addresses an approach towards follow-on devices, new codes and pass-through payments, guidance on evidence collection, achieving an effective transition from MCIT to long-term coverage after four years, operating procedures for CMS, and a call for more resources for CMS to effectively implement and sustain the pathway. The only major area where we substantially differ in our recommendation relates to the timing of when the certainty of being included in the MCIT program would be confirmed by CMS. In order for MCIT to act as a stimulus for breakthrough innovation and investment, the process must provide early certainty that the technology is included in the MCIT program. This should be determined at or near the time that breakthrough status is granted, which is usually before the pivotal trials have begun. Even if an additional step is needed after breakthrough determination, where CMS and the manufacturer work together to align on requirements for pre or post-market evidence development, it is essential for companies and investors to have certainty about post-authorization coverage.  This early certainty would inform and motivate their investment in the costly pivotal and post-market studies that lie ahead. Proposals that delay this certainty or create new uncertainties that might play out after pivotal study completion or FDA authorization do not offer the innovation ecosystem the same powerful stimulus.

Conclusion

Breakthrough technologies, by definition, have the potential to bring better outcomes to patients suffering from life-threatening or irreversibly debilitating diseases or conditions, and thus have the potential to achieve healthcare’s triple aim of better care, better health, and lower cost. According to the data we have gathered, it takes breakthrough medical technologies an average of 4.7 years to achieve adequate coding, coverage, and payment by Medicare after proving safety and efficacy and receiving market authorization from the FDA. For many patients, this delay in receiving therapies that promise substantial life-saving or morbidity-reducing benefits is frustratingly too long. Since breakthrough technologies are often more challenging to bring through development, clinical studies, and reimbursement, investors and innovators alike are less likely to pursue such projects, impacting important fields such as cardiovascular disease, stroke, and cancer. The need to accelerate patient access to breakthrough products through an MCIT-like program is clear. We urge innovators, investors, and policymakers at CMS to work together to refine the MCIT proposal to help stimulate the creation and advancement of breakthrough technologies and prevent Medicare patients from having to wait years for these important therapies.

 

Disclosures

No authors received research funding for this work. SWR declares compensation for product design and business strategy consulting services – none for clients with products designated breakthrough medical devices. KS, JRP and ZAS have nothing to disclose. JM declares a compensated advisory and consulting relationship with a diversified investment firm that holds some investments in companies that have received breakthrough status. As part of that relationship, he also serves on the board of two companies with products that have received breakthrough status. None of those companies were highlighted in this work.

Acknowledgements

The authors wish to thank Paul Yock, Emeritus Director, Lyn Denend, Director for Academic Programs, Stacey Paris McCutcheon, Manager of Academic Projects and Communications, and Cece Torres, Program and Graphic Design Coordinator at the Stanford Byers Center for Biodesign for their help editing the article. We also wish to thank the leadership and members of MDMA, NVCA and AdvaMed for their help in distributing and participating in the survey and providing commentary and feedback. Thanks also to Dan Waldmann, Parashar Patel, Deneen Vojta, Larry Leisure, Justin Klein, and Ross Jaffe for their valuable input.  Lastly, we wish to acknowledge the leadership of Cytosorbents, Inc., Bluestar Genomics, Inc., ReCor Medical, Inc. and Veriskin, Inc. for their help obtaining critical information about their technologies to support the article.

Notes

[*] The survey design, fielding and data collection for this paper was generated using Qualtrics software, Version October 2021 of Qualtrics. Copyright © 2021 Qualtrics. Qualtrics and all other Qualtrics product or service names are registered trademarks or trademarks of Qualtrics, Provo, UT, USA, https://www.qualtrics.com.

[†] The survey used the phrase “national Medicare coverage” to encompass a National Coverage Determination (NCD) and nationwide coverage through the accumulation of local MAC coverage decisions.

[‡] Traditionally, Medicare does not allow payment by prior authorization, so a series of local coverage determinations (LCD) or a national coverage determination (NCD) is required for payment. More recently, Medicare Advantage plans have implemented prior authorization policies.

 

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Value-Based Procurement Using Total Cost of Ownership: A Step-by-Step Financial Assessment of Orthopaedic-Powered Instrument Procurement

Aazad Abbas and Jin Tong Du, Temerty Faculty of Medicine, University of Toronto; Cari Whyne, Division of Orthopaedic Surgery, University of Toronto and  Sunnybrook Research Institute; William Mitchell, Rotman School of Management, University of Toronto; Jay Toor, Division of Orthopaedic Surgery, University of Toronto

Contact: jay@primushealthcaresolutions.com

Abstract

What will you learn? Commonly used traditional procurement methodology overlooks many financial considerations that are otherwise included in a comprehensive Total Cost of Ownership analysis that takes into account hospital and medical device interdependence.

What is the evidence? Comparison of traditional procurement methodology to Total Cost of Ownership analysis using a hypothetical example of Orthopaedic Powered Instruments.

Timeline: Submitted: June 11, 2021; accepted after review: November 5, 2021.

Cite as: Aazad Abbas, Jin Tong Du, Cari Whyne, William Mitchell, Jay Toor. 2022. Value-Based Procurement Using Total Cost of Ownership: A Step-by-Step Financial Assessment of Orthopaedic Powered Instrument Procurement. Health Management, Policy and Innovation (www.hmpi.org), Volume 7, Issue 1.

Value-Based Procurement in Healthcare Needs Better Financial Analyses

Although procurement of healthcare products has traditionally emphasized low-price purchasing strategies above all else, efforts are being made to shift healthcare procurement towards value-based models that incorporate quality.1 While this term is ambiguous, quality in the literature typically refers to clinical impact based on clinician preference or need with respect to patient impact as well as safety and standard requirements from regulators and accreditors.1, 2 Despite such positive steps towards value-based procurement, the literature suggests a lack of similar modernization with respect to financial components of procurement.3, 4, 5

Cost analyses of medical devices remain relatively simplistic. Specifically, there is an overemphasis on the importance of acquisition price.3, 4 This is especially concerning as medical devices’ total lifetime costs to an organization often significantly exceed acquisition price.3

A more sophisticated method that is commonly applied in industries such as information technology, construction and manufacturing is Total Cost of Ownership (TCO). In contrast, the literature suggests that this TCO approach is rarely used in healthcare.5, 6 Moreover, a recently published review of Canadian public healthcare tenders revealed that despite total cost being highly referenced, it is inconsistently used and often incorrectly applied.4

Although there exists a body of literature encouraging healthcare procurement to apply total cost of ownership,5, 6 hospitals have complex interdependent supply chains and operations. This makes it difficult to define the components of a hospital’s operational expenses, which is an essential step in TCO.6 Furthermore, medical devices themselves vary, ranging from surgical instruments that require daily reprocessing to expensive MRI machines with considerable maintenance costs. Standardization of TCO in procurement is therefore predictably challenging. As such, each medical device procurement effort requires customized evaluation through a TCO lens with a particular emphasis on the impact on operations. However, there is a paucity in the literature on how to actually perform such an assessment of hospital operations, supply chains and their interdependence with medical device procurement.

We address this gap by describing a step-by-step case-based approach that assesses the operational and financial impacts that must be considered when procuring a common medical device: Orthopaedic Powered Instruments (OPIs). We examine product specifications and how variation between competitors can impact operational costs. This granular examination of OPIs can be used to guide similar detailed procurement analysis of other medical devices.

Background: Orthopedic Devices

Orthopaedic Powered Instrument Handpieces

Orthopaedic Powered Instruments (OPIs) are handheld power tools used in orthopaedic surgery to cut, drill, and shape bone. Although there are numerous types of OPIs handpieces, for the sake of simplicity we focus on the three most commonly used handpiece types: reciprocating saws, oscillating saws and drivers. Figure 1 depicts these handpieces.

Figure 1. Examples of the three most common handpieces (A: reciprocating saw, B: oscillating saw, C: driver) from a common OPI retailer (CONMED Inc). Images taken with permission from CONMED Corporation.

Notably, some OPIs have modular handpieces that can be converted between handpiece types instead of separate dedicated handpieces. For example, Figure 2 depicts a handpiece that can be converted to a different functionality using adaptor attachments.

Figure 2. Example of a single handpiece with various attachments. Image taken with permission from CONMED Corporation.

The following discussion expands upon important OPI features such as battery, handpiece modularity, device reprocessing requirements, disposables, and maintenance, each of which must be considered during the procurement process.

Battery: OPIs are commonly battery powered. Batteries are usually interchangeable between handpieces, leading to separate calculations for battery cost and purchase quantity. However, for the sake of simplicity, in this analysis we combine the handpiece and battery costs.

Handpiece Modularity: Although OPIs have three main common functionalities of drilling, reciprocating sawing, and oscillating sawing, they are often converted to additional functions using specialized attachments such as surgical Kirschner wire driver chucks. In the case of modular handpieces, these attachments can be exchanged on a single handpiece. With respect to non-modular OPIs, these attachments can only be applied to certain handpiece types. For example, on some devices, the Kirschner wire driver chuck attachment can only be attached to the drill handpiece. Similarly, there are different sizes of OPI handpieces in order to accommodate various sized attachments, based on anatomic location. Some OPIs are capable of receiving all sizes of attachments and as such are modular from a size perspective. For example, large bones like femurs require larger saws while small bones like metacarpals require small saws. Some OPIs have a large handpiece for the larger saws and a small handpiece for the smaller saw, while other OPIs have “size-modular” handpieces that can accept both saws.

Historic Inventory Compatibility: Notably, some OPI brands’ attachments have historic inventory compatibility, which means that older versions of that brand’s OPI can use the same attachments and newer versions of that brand’s OPI can use older attachments. This is an important factor to consider when procuring these devices, as these attachments’ costs must be considered.

Device Reprocessing Requirements: Before OPIs are used in surgical procedures, they require decontamination and sterilization using either steam or chemical sterilization. Sterilization methods differ in cost and depend on the OPI’s battery specifications with respect to tolerance of steam reprocessing. Notably, a hospital can either perform this process itself, typically in a Medical Device Reprocessing Department (MDRD), or outsource it to an outside facility.

Disposables: For each surgical case, a handpiece requires a disposable device such as a saw blade or drill tip. These have no operational impact, but must be considered for cost comparison.

Maintenance: OPIs require servicing, maintenance and repair. OPI vendors often offer a service plan, or, instead, repairs and maintenance can be done in an ad-hoc fashion. This choice has no operational impact, but must be considered for cost comparison.

Lifespan: Lifespan is an important consideration for OPIs, and as such it is important to determine drivers of lifespan. A major driver of lifespan in OPIs is moisture-related damage from reprocessing and use, which is measured using Ingress Protection Rating (IPX Rating). As such, this must be considered when estimating product lifespan.

Hypothetical Scenario

For illustration, we examine three hypothetical OPI brands, each differing in product specifications, in order to produce a variation in operational impact and financial implications (Table 1). Accordingly, with respect to handpieces, OPI brands A and B are non-modular, while OPI brand C is modular. OPI brand A requires steam and chemical reprocessing of batteries, while OPI brands B and C can be sterilized with only steam. OPI brands A and B do not have historic inventory compatibility with respect to attachments, while OPI brand C does.

Table 1. Characteristics of the OPI brands under consideration.

Variable OPI brand A OPI brand B OPI brand C
Handpiece modularity No No Yes
Sterilization type Steam and chemical Steam Steam
Historic inventory compatibility No No Yes

Our example hospital is one performing 2,000 surgical procedures per year each requiring one, two or three of the OPI handpiece types (see Figure 1). The current inventory, consisting entirely of OPI brand C, is at end-of-lifespan and needs to be replaced in its entirety.

In the following sections, we first compare the three OPI brands using a traditional financial procurement costing approach. We then perform a more comprehensive TCO procurement approach and finally compare the two procurement strategies.

Procurement Approaches: Traditional vs TCO

Traditional Evaluation: Comparing Acquisition Price

According to traditional OPI procurement approaches, the total acquisition price (TAP) for each OPI brand is taken as a sum of the price for each OPI component offered by the particular brand. Accordingly, this may be represented by the equation below:

In equation 1, is each item in the OPI component, is the total number of components in the OPI,  is the necessary inventory stock for each item in the OPI, is the acquisition price in dollars for each item, and is the attachment costs.

Using this procurement approach, the quantity ordered is typically based on the quantity necessary to replenish or replace existing inventory, which can be appropriately defined as required inventory quantity (RIQ). For the example below, we will assume the RIQ to be 45. With respect to acquisition price of the attachments, we assigned a lump sum value that differs between brands. The three OPI brands are compared across these parameters in Table 2.

Table 2. Total acquisition price (TAP) calculation for three hypothetical orthopaedic powered instrument (OPI) brands using the standard procurement method.

Variable OPI brand A OPI brand B OPI brand C
RIQ 45 45 45
Price/handpiece $8,000.00 $9,000.00 $10,000.00
Attachment inventory cost $60,000.00 $65,000.00 $70,000.00
Total acquisition price $420,000.00 $470,000.00 $520,000.00

RIQ: required inventory quantity.

Using this simplistic approach, the financially optimal choice is OPI brand A.

Comprehensive Evaluation: Total Cost of Ownership

TCO for each OPI brand was defined to be acquisition cost amortized over lifespan plus operational expenses per year. Accordingly, this may be represented by the formula below:

In equation 2, is each item in the OPI components, is the total number of components in the OPI, is the amortized acquisition price,is the necessary inventory stock for each item in the OPI, is the acquisition price in dollars for each item,  is the lifespan of the total inventory in years, is the attachment costs, and is the operational expense in dollars per annum.

Step 1: Calculating Necessary Inventory

 While necessary purchase quantity is often based on replacing historic inventory quantity, a more comprehensive and responsible procurement approach entails purchasing what is necessary to meet demand for the procured item: the Necessary Inventory Quantity (NIQ). NIQ is calculated based on mean demand of the item as well as safety stock to buffer against variability. This can be represented by the equation below:

In equation 2, is the mean demand of the item, is the service level of the item (i.e. the safety stock), andis the standard deviation of the demand on the item.

To illustrate this, consider the following scenario of a small orthopaedic hospital that performs joint replacements with the instrument utilization given in Table 3. Assuming that inventory can be reprocessed within a 24 hour period, and that all three handpiece types are required for each surgery (i.e. a non-modular OPI brand), the NIQs are as described in Table 3.

Table 3. Example calculation of the total NIQ required by a small orthopaedic hospital with a non-modular OPI brand.

Variable Reciprocating Saw Oscillating Saw Driver Total
0.99 0.99 0.99
2 2.5 3
6 8 10
11 14 17 42

Notably, the mean demand and standard deviation can be calculated for any hospital by reviewing a sample of surgical schedule data, ideally over a sufficient time period to reliably represent the true OPI usage. In the above example a 99% service level was used: this means that with the suggested NIQ, there will be a stockout event less than 1% of the time. This can be adjusted depending on an institution’s acceptable stockout tolerance. Notably, a stockout refers to requiring an item and it not being available. In surgery, this can result in either a cancelled or rescheduled surgery, which carries significant clinical, operational and financial implications.

Modularity’s Effect on NIQ

Not all OPI brands will have the same necessary inventory quantity. As previously described, there are three main intraoperative OPIs used for surgical purposes: reciprocating saw, oscillating saw and driver. Certain OPI products have a modular system that combines two or three of these functionalities. As such, a hospital may have to purchase three, two or only one handpiece type. This is of utmost importance when calculating necessary inventory as it allows for the aggregation or pooling of demand. For example, consider the case where OPI brand A is non-modular and as such requires three different types of handpieces (reciprocating saw, oscillating saw, driver), whereas OPI brand C has a modular system that only requires one handpiece that can serve all three functions. Accordingly, the new standard deviation representing the demand of OPI brand C () can be calculated as the square root of the sum of the squares of the standard deviation for the demand of each OPI brand C function. This can be represented by the following equation:

In equation 4, is the standard deviation of the demand on the reciprocating saw function of OPI brand C, is the standard deviation of the demand on the oscillating saw function of OPI brand C, and is the standard deviation of the demand on the driver function of OPI brand C. Table 4 provides an example of the NIQ calculation for a modular system using aggregation of demand.

Table 4. Example calculation of the total NIQ required by a small orthopaedic hospital with a modular OPI brand with a 24 hour inventory turnover.

Variable Reciprocating Saw Oscillating Saw Driver Modular OPI brand
0.99 0.99 0.99 0.99
2 2.5 3 4.39
6 8 10 24
11 14 17 35

Compared to the non-modular case that requires 42 handpieces to service the hospital, the modular OPI brand requires 35 handpieces. This suggests potential NIQ savings of 7 handpieces, which translates to $48 000 to $70 000 in TAP savings, depending on the OPI brand.

Although the above examples are specific to OPIs, this NIQ calculation can be performed on any capital purchase involving surgical or hospital inventory, while taking into consideration device specifications such as modularity. The cost implications hospital-wide have enormous potential, when considering the volume of tools used and the inclusion of more expensive items such as endoscopes.

Hospital’s Reprocessing Turnover and the Effect on NIQ

All of the above calculations assumed a 24-hour reprocessing turnover. This is typical for hospitals with in-house device reprocessing. However, if reprocessing is outsourced, the NIQ will increase significantly as the mean demand per inventory cycle and variability increase. A sample calculation under the same scenario as the one above, except with an outsourced reprocessing facility with a 48-hour reprocessing cycle duration (RCD) is found below in Table 5.

Table 5. Example calculation of the total NIQ required by a small orthopaedic hospital with a modular OPI with a 48 hour reprocessing cycle.

Variable Reciprocating Saw Oscillating Saw Driver Modular OPI brand
0.99 0.99 0.99 0.99
2.8 3.5 4.2 6.2
12 16 20 48
19 25 30 63

The example in Table 5 demonstrates that if a facility with a 24 hour RCD (typical for an in-house MDRD) as opposed to a 48 hour cycle (typical for an out-sourced MDRD), the NIQ for the non-modular OPI is 42 compared to 74, and the NIQ for the modular OPI is 35 compared to 63. As such, the RCD is an important consideration that must be taken into account when purchasing reusable devices.

Step 2: Calculating Total Acquisition Price (TAP)

Calculating TAP involves considering both the handpiece and attachment acquisition prices.

Handpiece Acquisition Price

Once the NIQ is known for each OPI brand, the total acquisition price (TAP) for each brand’s handpieces may be determined according to Equation 1. Notably, as described in the preceding section, the NIQ depends on factors such as modularity and reprocessing cycle time. Using the three hypothetical OPI brands presented in Table 1, we present the TAP for the standard procurement approach and the TCO approach, as well as the difference between the two. For illustration purposes, we assume that OPI brand C has modularity as described in the Modularity’s Effect on NIQ section.

Table 6. Comparison of Handpiece Total Acquisition Price three hypothetical OPI brands.

Variable OPI brand A OPI brand B OPI brand C
Standard procurement
Number of units 45 45 45
TAP $360,000.00 $405,000.00 $450,000.00
TCO procurement
Number of units 42 42 35
TAP $336,000.00 $378,000.00 $350,000.00
Difference between procurement approaches
Δ Number of units 3 3 10
Δ TAP $24,000.00 $27,000.00 $100,000.00

This analysis demonstrates that using the TCO approach can significantly reduce the necessary purchase quantity of instruments and dramatically lower TAP. Furthermore, taking into consideration the OPI product specifications of modularity greatly impacts the TAP results. Hypothetical OPI brand C, which was initially the most expensive option, now becomes the second choice from a TAP perspective.

 The Effect of Compatibility With Existing Inventory

As aforementioned, consideration must be made regarding particular product specifications. With respect to a scenario where existing inventory is being replenished or replaced, compatibility of the new inventory should be considered. In our scenario, the current inventory consists of OPI brand C, and provided that OPI brand C has compatibility, the TAP should be reduced accordingly. This is demonstrated below in Table 7.

Table 7. Calculation of the TAP across the OPI brands, taking into consideration the effect of compatibility with existing inventory.

Variable OPI brand A OPI brand B OPI brand C
42 42 35
Price/handpiece $8,000.00 $9,000.00 $10,000.00
Historic inventory compatibility No No Yes
Attachment inventory price $60,000.00 $65,000.00 $0.00
Total acquisition price $396,000.00 $443,000.00 $350,000.00

Notably, taking into consideration the effect of compatibility of OPI brand C with existing inventory reduces its TAP to $350,000.00, while OPI brands A and B have to incur the cost of new attachment inventory.

Step 3: Defining and Calculating Operational Expense

Reprocessing Costs

 In the preceding section, a product’s specification was found to impact the TAP. Another major determinant of TCO is operational expenses (OE), which can be similarly affected by product specifications. An important step in determining TCO is to construct a process map of how a reusable device flows within a hospital, while taking into consideration relevant specifications. Figure 3 provides an example focused on a common consideration related to OPIs: battery type.

Generally, more advanced battery technology allows certain OPIs to be sterilized in a single stage through a steam cycle with no damage to the battery. In contrast, most OPIs rely on standard battery systems which require low heat chemical reprocessing and entail a two stage process necessitating disassembly into the handpiece and battery. For illustration purposes, we present a scenario in which OPI brand A uses a standard two stage battery system, while OPI brand B and OPI brand C use a single stage battery system. As such, OPI brand A follows the two-stage reprocessing (blue and black sections) in Figure 3, while OPI brand B and OPI brand C flow entirely within the single stage (black) reprocessing pathway.

Figure 3. Process map of the flow of OPIs. The single stage reprocessing cycle is illustrated in black, with the two stage reprocessing cycle in blue.

The process map reveals that the extra chemical processing step taken by OPI brand A results in a financial impact of $80 per cycle (estimated based on our institution’s MDRD costs). Based on the 20 battery capacity of a chemical reprocessor, the additional cost is $4 per cycle per battery. Furthermore, because the battery requires a sterile handoff in the OR, which occasionally results in contamination and subsequent duplicate reprocessing, with all associated costs.

In this example, using an estimate of 2000 cases per year, we assume $6/cycle for steam, $4/cycle for peroxide, and an intra-operative error rate of 4% for the two stage system. The associated annual operational expenses are presented in Table 7.

Table 7. Annual operational expenses for the various OPI brands under consideration.

Variable OPI brand A OPI brand B OPI brand C
Sterilization reprocessing Steam and chemical Steam only Steam only
Annual operational expenses $20,800.00 $12,000.00 $12,000.00

These results demonstrate that annual costs are significantly higher with OPI brand A due to the standard battery system requiring both steam and chemical reprocessing.

Maintenance and Disposable Costs

Potential differences in maintenance costs should also be considered. Two common models here are either a service plan covering all maintenance or al-a-carte maintenance fees. Similarly, the potential differences in disposable cost per case should be considered. To illustrate, we compared the three hypothetical OPI brands across these two parameters below in Table 8.

Table 8. Maintenance plan and disposable costs for each OPI brand under consideration.

Variable OPI brand A OPI brand B OPI brand C
Maintenance Plan Type Service Plan Al-a-carte Service Plan
Cost/unit/year $800.00 $900.00 $1100.00
Total cots/year $33,600.00 $37,800.00 $38,500.00
Disposable costs
Cost/case $9.00 $10.00 $12.00
Cost/year $18,000.00 $20,000.00 $24,000.00
Total maintenance and disposable costs/year $51,600.00 $57,800.00 $62,500.00

 Step 4: Calculating TCO

A TCO per annum, based on OPI lifetime, is necessary to compare amortized TAP across OPI brands. To illustrate this, we differentiate the lifetimes and present various amortized TAPs below, alongside the costs calculated in Steps 1, 2 and 3. Notably, estimating lifespan can be complex. For simplicity, we use IPX rating as a proxy measure. We assume the OPI brand A has the lowest IPX rating, while OPI brands B and C have equal and higher IPX ratings than OPI brand A, and base lifespan estimates accordingly.

Table 9. Total cost of ownership (TCO) for the various OPI brands under consideration.

Variable OPI brand A OPI brand B OPI brand C
TAP $396,000.00 $443,000.00 $350,000.00
Lifetime (years) 10 12 12
Amortized TAP $39,600.00 $36,916.67 $29,166.67
Operational expenses/year $20,800.00 $12,000.00 $12,000.00
Maintenance cost/year $33,600.00 $37,800.00 $38,500.00
Disposable cost/year $18,000.00 $20,000.00 $24,000.00
TCO/year $112,000.00 $106,716.67 $103,666.67

TAP: Total acquisition price.

Table 9 summarizes the results of a comprehensive TCO. It suggests the financially optimal purchase is OPI brand C, with OPI brand B as a second choice and OPI brand A as last choice.

Table 10 below provides a cost comparison using a traditional standard procurement technique along with the additional considerations of disposable and maintenance costs.

Table 10. Variables under consideration across the OPI brands using the standard procurement approach.

Variable OPI A OPI B OPI C
RIQ 45 45 45
Price/unit $8,000.00 $9,000.00 $10,000.00
Attachment Inventory Price $60,000.00 $65,000.00 $70,000.00
Total Acquisition Price $420,000.00 $470,000.00 $520,000.00
Disposable cost/case $9.00 $10.00 $12.00
Maintenance cost/year $33,600.00 $37,800.00 $38,500.00

RIQ: required inventory quantity.

The above method does not give a single value to compare, but requires comparison across multiple financial parameters. However, simple inspection suggests that OPI brand A is financially preferable, with OPI brand B as second choice and OPI brand C as last choice.

Lessons

The two procurement approaches yielded very different results, with the traditional approach suggesting that OPI brand A was the preferred choice, while the TCO approach suggested OPI brand C was preferable. This underscores the importance of a comprehensive financial quantification when making key procurement choices between competitors.

Importantly, TCO began with a NIQ calculation based on a hospital’s daily utilization of the device being procured. NIQ calculation alone reduced the procurement quantity based on the traditional approach of 45 instruments to 42 instruments with the non-modular OPI brands, and to 35 instruments for the modular OPI brand. This reduction of three instruments at a minimum to ten instruments at a maximum represents a lowering TAP by $24,000 to $100,000. NIQ calculation is thus shown to be a critical component in value based procurement strategies in order to accurately determine the appropriate quantity of a medical device for a particular institution.

A second important feature to consider is compatibility with existing inventory. In our example, this led to a $70,000 reduction in the acquisition price of OPI Brand C, creating a significant financial advantage over the other brands.

A third essential consideration is the operational process flow of a device within an organization. In our example, process mapping of the OPIs revealed an $8,800 operational expense disparity between OPI brands, stemming from a difference in specifications required for product interactions with the MDRD. This is a crucial component which is often missed by traditional procurement strategies in healthcare, as it requires technical understanding of the specific medical device as well as hospital operations such as device reprocessing.

Lastly, it is important to understand the impact of the variation of hospitals’ operational configuration on procurement. In our example, we highlighted the effect of varying reprocessing cycle duration on NIQ. Specifically, a hospital with outsourced device reprocessing had a longer t,rn-around, which required an additional 28 to 32 handpieces over a hospital with an in-house MDRD, equating to a major variance in procurement costs. This underscores the importance of accurately understanding a hospital’s operations prior to procurement.

Lessons for Manufacturers

A major product design consideration should be modularity of medical devices, as this feature can significantly alter hospital operations and subsequently NIQ. In addition, battery reprocessing using only steam reduces operational expenses and should ideally be incorporated into future product design. In addition, manufacturers should more clearly represent the operational and financial impact of such features to procurement entities, as these can be easily overlooked.

Lessons for Hospitals

The TCO method is complex and involves careful consideration of hospital data such as operational scheduling and device utilization in the context of each medical device being procured. Although laborious, this method is critical to fiscally responsible procurement. Understandably, it can be challenging for procurement agents to ensure consideration of this level of granular detail, which suggests the need for more clinician and front-line worker (i.e. device reprocessing technician) involvement in the procurement process. As the trend towards group purchasing organizations (GPOs) continues, efforts to embed procurement agents directly within hospitals are commendable. This allows these agents to gather the front-line clinical and operational knowledge required for TCO. One final consideration for hospitals is the compatibility of medical devices with existing inventory, which can significantly reduce acquisition price. Hospitals looking to minimize procurement expenditure may prefer to select devices that are compatible with their current inventory.

Looking Forward

This paper shows the value of TCO, which takes into consideration key operational and device specific implications often overlooked by standard procurement strategies. While this paper provides relevant hypothetical scenarios, it is ultimately limited by the lack of real-world procurement data. Further research is recommended including analysis of actual RFPs using the described TCO methodologies. In addition, a qualitative study can 1) help determine if key procurement stakeholders would be receptive to our described technical approach, and 2) identify potential barriers and opportunities with respect to implementation.

 

References

  1. Deloitte: Introducing Value-based procurement in healthcare | Procurement & Supply Chain | Healthcare Global. (April 2, 2021). Accessed on May 9, 2021.
  2. Fraser, Neil. Advantages of Value-Based Procurement. Medtronic Insight Series. Accessed on May 9, 2021.
  3. Hospodková P, Vochyánová A. The Application of the Total Cost of Ownership Approach to Medical Equipment—Case Study in the Czech Republic. World Congress on Medical Physics and Biomedical Engineering 20; 18; Singapore: Springer Singapore; 2019.
  4. Miller FA, Lehoux P, Peacock S, Rac VE, Neukomm J, Barg C, Bytautas JP, Krahn M. How Procurement Judges The Value of Medical Technologies: A Review of Healthcare Tenders. International Journal of Technology Assessment in Health Care; 2019. 35.
  5. Innovation Procurement Guide No. 3 Guide to Evaluating Total Cost of Ownership. Healthcare Supply Chain Network. (June 25, 2015). Accessed on May 9, 2021.
  6. Accruent. 4 Considerations to Manage Your Total Cost of Medical Equipment Ownership. (Oct 7, 2019). Accessed on May 9, 2021.

Value in Healthcare and Education: The Potential of Surgical Training Based on Immersive Virtual Reality

Danny P. Goel, Clinical Professor, UBC Department of Orthopedic Surgery and CEO, Founder, PrecisionOS, and Ryan Lohre, Massachusetts General Hospital and Harvard Medical School

Contact: danny@precisionostech.com

This paper is dedicated to my late friend, mentor and Professor, Dr. William Mitchell, who offered me the most precious commodity, his time. — Danny P. Goel

Abstract

What is the message? Immersive virtual reality (IVR) is a disruptive innovation that may significantly improve the quality of surgical training while lowering costs for such education. The evidence for IVR thus far shows that compared to traditional bioskills training, IVR demonstrates a greater effect on skill improvement for surgical trainees at a lower cost. The inherent realism of the IVR experience may partly substitute for operating room training, thus reducing the opportunity costs for training programs.

What is the evidence? The author is an orthopedic surgeon who is the founder of an IVR company offering services for surgical training.

Timeline: Submitted: August 17, 2021; accepted after review: November 5, 2021.

Cite as: Cite as: Danny P. Goel, Ryan Lohre. 2022. Value in Healthcare and Education: The Potential of Surgical Training Based on Immersive Virtual Reality, Health Management, Policy and Innovation (www.hmpi.org), Volume 7, Issue 1.

Value-based innovation which is disruptive should deliver better results at a lower cost. In healthcare economics, value is considered from the viewpoint of the customer or stakeholder. Thus, the stakeholder can be one or more entities including the patient, the physician, the insurer, the hospital, and/or the vendor. Porter and Teisberg (1) have described the value equation as the unit of cost expended to treat a medical condition. Increasing the relative quality of care at the same cost increases value. This can be following best practices, evidence-based approaches and equipment, and employing highly trained teams. A study by Warner and Higgins (2) examined the volume-outcome relationship of practicing orthopaedic surgeons and demonstrated a direct effect on outcomes and costs. More experienced surgeons demonstrated lower complications and cost savings over less experienced surgeons. It thus stands to reason that any method which can increase surgeon skill quickly may have downstream effects on value. In fact, Porter and Kaplan (3) have described this added value of expertise as the “virtuous circle of value”.

Unlike the endpoint of a surgical procedure, value definitions in medical education are less clearly defined. This is due to the lack of consensus in (1) design and reporting of educational studies (2) consensus of outcome measures (3) ethical limitations of study on patients with trainees (4) financial constraints to longitudinal study and (5) lack of economic evaluations. As a result, educational programs proport to achieve a competency-based approach to balancing clinical, operative, educational, and non-clinical duties but lack evidence of effectiveness. Given the current hourly work limitations for surgeons in training, more educators would agree however, that a training program optimizing skill learning outside of clinical experience would provide added value.

Providing effective training, demonstrated through measurable outcomes of technical and non-technical skill in a cost-conscious framework can be considered a means of pushing the productivity frontier in education. Figure 1 demonstrates the theoretic productivity frontier as a function of quality and cost, with addition of immersive virtual reality (IVR) technology shifting the curve as an example. Multiple studies using IVR in surgical education demonstrate efficient and effective skill acquisition in cost-conscious frameworks, thus reducing costs and increasing quality.(1,2)(3,4)(5)

Figure 1. Productivity frontier for educational cost with addition of IVR technology

In education, stakeholders include medical students, residents, fellows, attending staff, program directors, university training programs, private and public hospital structures, patients, and industry vendors. Focus on optimizing educational value is largely considered in the context of improving learning outcomes for trainee stakeholders. Value may thus be considered as providing attainable proficiency through time and cost-effective means which is more effective than alternative training schedules.

As many institutions are publicly funded, educational economics requires a  balance between competing clinical demands and time spent improving surgical skills. Determining high-value, low-cost training curricula is thus the downstream goal of educational research. With this in mind, there are limitations of competency (or even proficiency) based models as trainees can be sufficient in either but lack the collective skills to operate independently.(6) Practically, studies examining skill acquisition, retention, and transfer of training to real scenarios provide the best evidence of value-added training.

Global rating scales (GRS) of performance, task specific check lists, and technologically assisted motion analyses have been used as reproducible and reliable outcome measures for tracking skill and comparing skill to experts. These outcome measures including Objective Structured Assessment of Technical Skills (OSATS) transfer of training (ToT), transfer effectiveness ratios (TER), and incremental transfer effectiveness with repetitive use (ITER) of training apparatus’ provides an insight into the downstream effects of training. Figure 2 demonstrates a proposed value framework of quality and cost considerations in orthopaedic educational study based on Porter and Kaplan’s value equation. This framework may provide definitions of high-value, low-cost training solutions.

Training Models in Orthopaedics and Evolution to Immersive Virtual Reality Simulation

Current competency-based medical education (CBME) in practice can suffer from poorly defined endpoints of “competency.” Proficiency-based training has been described as a more appropriate means of training as outlined by Gallagher.(7) Proficiency-based education provides expert surgical benchmarks of performance that trainees would practice toward, and once reached, able to be replicated over periods of time. This model has been shown in studies examining proficiency of trainees in performing knee arthroscopy and shoulder instability surgery.(8)(9) Both training formats focus on training outcomes, and industry and academia have leveraged simulators as an adjunctive and complementary learning format. While progressive, evidence predominantly exists for partial task training benchmarks as ethical principles prohibit patient-related evaluations. If we consider the entire patient, no simulation model presents an opportunity to learn in whole task training.

Immersive VR is a novel technology that incorporates advanced hardware and software to produce realistic, simulated training environments. Hardware allows for high-quality audiovisuals in an immersive and 3-dimensional setting through use of a head-mounted display equivalent to consumer electronics. Position tracking controllers allow for controlled movement in space while providing tactile feedback through the concept of haptics. Software flexibility allows for very specific operative scenarios to be developed. The combination of hardware and software allows for immersion previously unseen in orthopaedic education. Figure 3 demonstrates examples of this technology through multiple operative scenarios. The technology is scalable to training level and allows for tracking of user performance with multiple users from across the world in the same scenario. The system also provides ample opportunity for research and development with the ability to track motion, performance through proficiency and task-specific outcome measures, and frequency and duration of use.

Currently, evidence towards both non-technical and technical skill acquisition using IVR has been demonstrated in single series studies from both acute and longitudinal use.(1,2)(4) Based on these studies, IVR has the highest evidence-based level of recommendation for use in surgical training. Further study, including replicative multi-center studies with various training populations are required to further the quality of evidence to drive the value equation of IVR and are currently being undertaken at multiple academic training institutions in North America.

Economic Evaluation of Surgical Training – Direct and Indirect Costs

To fundamentally prove the value of simulation, economic evaluations carefully describing opportunity costs and clear, measurable technical and allocative efficiency are required. Yet, true economic evaluations are exceedingly limited in medical education. Only 1.6% of studies examining simulation technology in medical education describe comparative costs.(10) Haines et al. provided technical definitions of economic evaluation for an audience of clinical educators, promoting structured cost analyses similar to clinical medicine.(11) Only through a clear understanding of value added through quantifiable quality and cost-effective training solutions as seen in Figure 2, can programs understand and incorporate new innovative technologies.

Figure 2. A representative value framework for orthopaedic education based on Porter and Kaplan’s principle of value in healthcare

Costs of surgical training are difficult to ascertain. Training costs can be considered both direct and indirect. Direct costs to training include trainee salary while indirect costs include a myriad of educational and clinical parameters. Variability in regional training, including differences of educational staff, facilities, clinical and operative duties, and salary, make concrete training cost tabulation difficult. Zendejas et al. demonstrate in a systematic review the paucity of literature on cost-effectiveness in medical education compared to clinical medicine, postulating that most policy makers lack understanding and the training necessary to measure this.(10) A study by Calhoon et al. clearly demonstrated this through analysis of perceived program costs of running six thoracic surgery programs by program directors.

These perceived costs were significantly higher than accounting costs, by on average USD 483,000 per resident per year. Total training costs ranged from USD 330,000 to USD 667,000 per resident per year.(12) A study involving six surgical subspecialty residency training programs at the University of Tennessee Medical Centre-Knoxville showed lost OR time equating 11 184 minutes per resident in a five-year model.(13) Considering a mean generalizable OR time of USD 37/min, and larger centers having upwards of 4 million minutes of OR time annually, this may amount to significant financial losses.(14) It seems that current training models are at odds with sound fiscal strategy.

Simulation endorsement hopes to shift training time away from costly operative scenarios. These simulation strategies have garnered investment in specialized, staffed simulation centers. Equipment in these facilities are costly to both purchase, use, and maintain and typically include cadaveric specimens, bench-top, and varying fidelity simulators such as laparoscopic trainers. Weinstock et al. reported producing a pediatric-specific, 436-sq-ft laboratory simulation center for a construction cost of USD 472,000. Operation of this facility cost USD 67,875 yearly and did not comment on staffing costs.(15) Calhoon et al. demonstrated that simulation costs were up to USD 80,000 per resident per year in some thoracic surgery programs, equaling roughly 6.5% of the total educational cost.(12)

Creators of the successful Israel Center for Medical Simulation (MSR) clearly describe reliance on private, governmental, and professional organization financial support to cover startup costs and ongoing maintenance fees.(16) Nousiainen et al. evaluated simulation costs associated before and after implementing CBME.(17) Their institution estimated a total simulation cost of USD 1,856 per resident per year which increased by 15 times following CBME to USD 27,850. The main costs were cadavers (43%), materials (27.4%), staff labor (18.8%), and simulation models (8.5%). Of note, the USD 200 per hour of simulation center use was not factored into the above calculations and would likely be significantly higher if added. Industry partners typically help offset costs of these simulation centers through equipment use and contracts.

Advantages of Immersive Virtual Reality in Surgical Education

Direct buy-in cost of IVR hardware is approximately USD 300-USD 500 depending on headset with variable licensing costs. Few IVR related studies present cost or value consideration. Hooper et al. describe a USD 4,000-USD 8,000 software licensing fee in their test-retest study of fourteen junior orthopaedic trainees. Though improvements were seen in technical skill of the IVR trained cohort, neither cost analysis nor effectiveness was discussed.

Lohre et al. recently demonstrated significant improvement of validated outcome metrics for the use of IVR in learning shoulder arthroplasty. By comparing improvements in measurable outcomes, time of operative completion and learning, and cost between learning modalities of IVR relative to control, numerical representations of skill and cost were produced. They demonstrated that IVR training could supplement for up to 47 minutes of comparative 60 minutes of real operating room training, account for up to 51 operative cases, thereby shifting early learning curves, and be 34x more cost effective than attending a traditional cadaver-based course. To accomplish this, they utilized transfer of training, transfer effectiveness, and cost effectiveness ratios popularized in modern military simulation and training literature. (18)

A recent case report elegantly highlighted an effective use of IVR simulation for surgical training and showed clear transferable skill to the real world. A senior trainee with limited specific procedural experience utilized the Precision OS IVR simulator multiple times outside of regular duty hours in preparation for the real-life case. Through sequential virtual improvements in completion time, technical accuracy, and reduced x-ray use, the resident was able to subsequently complete the procedure under supervision. The case is particularly interesting as an original treating surgeon failed an attempt of fixation and with IVR training, the resident was able to complete the procedure safely, with more robust fixation, and 7.3x less radiation exposure than the index. Though a single experiential case, the benefits of active and deliberate practice are clear. Virtual training in this case demonstrated the potential for cost-effectiveness by providing effective training and clearly superior outcomes.

Effective, evidence-based simulators that forego costly infrastructure investments such as IVR provide a contrasting philosophy to these institutional investments. Cadaver-based centers do not provide evidence of benefits in skill training despite widespread acknowledgement as a “gold standard” in simulation.(19) Large, stationary simulators such as minimally invasive arthroscopic models for knee or shoulder surgery are also available and are effective in skill acquisition and retention in longitudinal research.(20)

These units, however, suffer from infrastructure and maintenance requirement costs. One study provided acquisition costs of USD 137,000 for equipment, installation and warranty fees not-withstanding further maintenance and housing costs. An additional study demonstrated that the stationary simulator would have to be used for over 300 hours per year to be cost-effective when compared to learning on cadavers. This extraneous time commitment may be unreasonable for trainees.

IVR simulators in contrast have minimal buy-in fees, are portable, scalable to multiple procedure types, and similarly effective. Furthermore, training is objectively efficient, with most module completion times in studies occurring on the order of minutes. The demonstrable improvement in skill and comparative cost effectiveness to cadavers or cumbersome stationary simulators provides significant value to educational institutions and is truly a disruptive innovation in this area.

Future directions include further cost analyses such as return on investment (ROI), break-even, cost-benefit, willingness to pay thresholds, discrete event simulation (DES), and time-driven activity-based costing (TDABC). As larger professional organizations and industry leverage IVR technology in their teaching portfolios, cost analyses such as willingness to pay and break-even analyses will further clarify the role compared to traditional offerings.

Medical device companies spend upwards of USD 14 million (median 5 million) per year predominantly on staffing, rental, and equipment costs.(21) These courses require travel and lost wages and largely focus on surgeons. There is an obvious need for cumulative OR team training including nurses and assistants as high-functioning teams produce the most consistent results.(22)

Using DES, costs of traditional training programs could be compared to those incorporating IVR using industry standard modeling software. This process has been used previously in health care optimization, but not regarding surgical educational structures or trainee performance in orthopaedics. Menendez et al. have shown TDABC useful in discerning cost containment strategies using shoulder arthroplasty data.(23) If educational programs treated their trainees as actionable investments, optimization using TDABC would be possible. This would require transparent educational costs and measurement of performance data using the myriad of available outcome measures in proficiency-based educational platforms. Regression modeling could then aid in determining cost-effective solutions to improving trainee performance.

Immersive VR may assist in this in the future, as the software is capable of tracking proficiency data of users over time. Studies currently are being undertaken to continue validating the use of these IVR proficiency scales to real user performance and may prove to be a valuable, cost-effective measurement of skill progression

Looking Forward

Surgical education follows a traditional structure. Though this educational approach has produced generations of excellent surgeons, current training models arise only from incremental innovation. In the preceding decade, publications in surgical education have focused on simulation training to establish transfer validity of attained skill to real operative scenarios.

Despite the quality of these studies, a key variable is the limited reporting around economic value. To promote adoption of innovative training technologies, programs with limited resources require concise value propositions. Value should be derived from standardized outcome measures in high-quality research, coupled with high-quality economic evaluations. Immersive VR has proven itself to be a disruptive innovator in surgical education. Trainees require realistic, effective, cost-conscious solutions to training. Immersive VR has the potential to provide a reliable solution to these needs.

References

  1. Lohre R, Bois A, Athwal GS, Goel DP, (CSES) TCS and ES. Improved Complex Skill Acquisition by Immersive Virtual Reality Training: A Randomized Controlled Trial. J Bone Jt Surg. 2020;102(6):e26.
  2. Lohre R, Bois A, Pollock J, Lapner P, McIlquham K, Athwal GS, et al. Effectiveness of Immersive Virtual Reality for Orthopaedic Surgical Skills and Knowledge Acquisition: A Randomized Controlled Trial. JAMA Netw Open. 2020;3(12):e2031217.
  3. Logishetty K, Gofton W, Rudran B, Beaule P, Cobb J. Fully Immersive Virtual Reality for Total Hip Arthroplasty. J Bone Jt Surg. 2020;102(6):e27.
  4. Logishetty K, Wade GT, Rudran B, Beaule PE, Gupte CM, Cobb JP. A Multicenter Randomized Controlled Trial Evaluating the Effectiveness of Cognitive Training for Anterior Approach Total Hip Arthroplasty. J Bone Jt Surg. 2020;102(2):pe7.
  5. Hooper J, Tsiridis E, Feng JE, Poulsides L, Macaulay W, The NYU Virtual Reality Consortium. Virtual Reality Simulation Facilitates Resident Training in Total Hip Arthroplasty: A Randomized Controlled Trial. J Arthroplasty. 2019;34(10):2278–83.
  6. Elfenbein D. Have We Created a Crisis in Confidence for General Surgery Residents? A Systematic Review and Qualitative Discourse Analysis. JAMA Surg. 2016;151(12):1166–75.
  7. Gallagher AG, O’Sullivan GC. How to Develop Metrics from First Principles. In: Apell P, editor. Fundamentals of Surgical Simulation: Principles and Practices. Springer US; 2012. p. 133–40.
  8. Angelo R, Ryu R, Pedowitz R, Beach W, Burns J, Dodds J, et al. A Proficiency-Based Progression Training Curriculum Coupled With A Model Simulator Results in the Acquisition of a Superior Arthroscopic Bankart Skill Set. Arthroscopy. 2015;31:1854–71.
  9. Bhattacharyya R, Davidson D, Sugand K, Bartlett M, Bhattacharya R, Gupte C. Knee Arthroscopy Simulation: A Randomized Controlled Trial Evaluating the Effectiveness of the Imperial Knee Arthroscopy Cognitive Task Analysis (IKACTA) Tool. J Bone Jt Surg. 2017;99(19):e103.
  10. Zendejas B, Wang AT, Brydges R. Cost : The missing outcome in simulation-based medical education research : A systematic review. Surgery [Internet]. 2011;153(2):160–76. Available from: http://dx.doi.org/10.1016/j.surg.2012.06.025
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  15. Weinstock PH, Kappus LJ, Garden A, Burns JP. Simulation at the point of care: Reduced-cost, in situ training via a mobile cart. Pediatr Crit Care Med. 2009;10(2):176–81.
  16. Ziv A, Erez D, Munz Y, Vardi A. The Israel Center for Medical Simulation : Acad Med. 2006;81(12):1091–7.
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  18. Korteling JEH, Oprins EAPBE, Kallen VL. Measurement of Effectiveness for Training Simulations. NATO RTO. 2009;SAS-095(2005):1–12.
  19. James HK, Chapman AW, Pattison GTR, Griffin DR, Fisher JD. Systematic review of the current status of cadaveric simulation for surgical training. Br J Surg. 2019;106(13):1726–34.
  20. Gomoll A, Pappas G, Forsythe B, Warner J. Individual skill progression on a virtual reality simulator for shoulder arthroscopy: a 3-year follow-up study. Am J Sport Med. 2008;36(6):1139–42.
  21. Best Practices LLC Strategic Benchmarking Research. Professional Medical Education Excellence: Benchmarking Critical Program Trends Transforming the Medical Device and Biopharmaceutical Marketplace [Internet]. 2013. Available from: https://www.slideshare.net/bestpracticesllc/psm-286-a-professional-medical-education-budget-and-performance?next_slideshow=1
  22. Ebadi A, Tighe PJ, Zhang L, Rashidi P. DisTeam: A decision support tool for surgical team selection. Artif Intell Med. 2017;76:16–26.
  23. Menendez ME, Lawler SM, Shaker J, Bassoff NW, Warner JJP, Jawa A. Time-Driven Activity-Based Costing to Identify Patients Incurring High Inpatient Cost for Total Shoulder Arthroplasty. J Bone Joint Surg Am. 2018 Dec;100(23):2050–6.

 

The U.S. Healthcare Ecosystem: Payers, Providers, Producers

Robert Lawton Burns, Professor of Health Care Management and Co-Director, Vagelos Program in Life Sciences & Management, The Wharton School, University of Pennsylvania

Contact: burnsl@wharton.upenn.edu

Abstract

What is the message? Healthcare in the U.S. is not a system, but a coordinated set of organizations and policies interacting with each other that has developed over time. Rob Burns calls this an ecosystem to help illustrate the organic nature of the healthcare system that has resulted. In this piece, Burns describes the book that he created for students interested in understanding all of the different dimensions of the U.S. healthcare marketplace (McGraw-Hill 2021).

What is the evidence? Analysis and interpretation of publicly available data from multiple sources.

Timeline: Submitted: December 2, 2021; accepted after review: December 2, 2021.

Cite as: Robert Lawton Burns. 2022. The U.S. Healthcare Ecosystem: Payers, Providers, Producers, Health Management, Policy and Innovation (www.HMPI.org), Volume 7, Issue 1.

Purpose of this Volume

I have taught a course on the U.S. healthcare system to MBAs for a long time at three different business schools: University of Chicago, Arizona, and Pennsylvania. MBAs are a demanding set of students – – not necessarily interested in theory or research, but very much interested in how the system actually works and, more importantly, where the growth and investment opportunities lie. This is not really the academicians’ strength. MBAs also frequently have industry experience and know more about certain topics than we professors do. This makes for a very uncomfortable “information asymmetry” in class.

I had a tough choice to make when I started teaching at Chicago: either continue with a strictly academic focus as I taught the introductory course, or learn how the system operates, master it at least as well as my MBA students, and then try to teach it in an entertaining manner. The task was made even more complex by the continual changes in the healthcare industry, which meant you had to continually update your presentation. This meant continual learning about issues that we academics studying healthcare management often avoid:

  • business models
  • revenue models
  • growth models & acquisition of capital
  • market shares
  • service line management
  • coding & reimbursement
  • contracting & contracts
  • profit margins & expense management
  • scale and scope economies
  • outsourcing

To tackle this challenge, I have done several things over my career, including: (1) get an MBA myself, (2) work in two hospitals, (3) spend a lot of time in industry doing field research, (4) give a lot of presentations to companies (exec education), (5) invite a lot of industry speakers to class (to educate me as well as my students), (6) read a lot of industry publications and analyst reports, (7) spend a lot of time in the C-Suite of the Penn health system, and (8) serve as an expert witness in healthcare litigation. All of these experiences helped to prepare me for the task of writing this volume.

Current introductory texts on the U.S. healthcare system often ignore or avoid the bullet points above. By contrast, I choose to confront these (and other) topics head-on. This is a business school book on the business operations of healthcare. My research has long convinced me that “process” is more important than “structure” and, thus, that an analysis of how the business of healthcare works is more important, interesting, and valuable than statistics on the number of professionals, organizations, and beneficiaries. Physicians who have read my book make a parallel distinction between physiology and anatomy.

My text focused on how the different players in the healthcare industry interact with one another, contract with one another, collaborate and conflict with one another. That is why the title of this book is the healthcare “ecosystem”: i.e. the series of interactions among organisms that all inhabit the same community.

Below you will find an outline of the chapters in the book. There are also several instructor resources available for those adopting the text, including:

  • PowerPoint slides containing the nearly 350 figures and tables found in the text
  • An Instructor Manual (nearly 160 pages) containing answers to Questions to Ponder, and talking Points for Critical Thinking Exercises
  • “Bonus Material” slides (~180 or so) that link to the instructor’s manual and provide added graphics for use in class.

The powerpoint slides and instructor’s manual are available from the publisher by emailing a request to: mhpacademic@mheducation.com. The bonus material slides are available directly from me by emailing a request to: hcecosystem@wharton.upenn.edu.

Also, of note: this text is available on McGraw Hill’s digital platform, AccessMedicine. Nearly every medical school in the U.S. subscribes to AccessMedicine.  If you would like to recommend rather than require my text or only wish to use certain chapters, it is worth checking with your medical library to see if your institution subscribes to this platform.  AccessMedicine is a way for your students to access the book content (digitally), free of charge, via an institutional subscription.  Here is the link to the text on that site: https://accessmedicine.mhmedical.com/book.aspx?bookID=3027.  In addition, here is the link to the book on the publisher’s website in case you are unfamiliar with it: https://www.mhprofessional.com/9781264264476-usa-the-us-healthcare-ecosystem-payers-providers-producers-group.

Lastly, along with two colleagues (Howie Forman at Yale, Cindy Watts at VCU), I am publishing an analysis of the syllabi we all use to teach the Intro course. Forthcoming in the Journal of Health Administration Education, it outlines the issues, challenges and lessons of teaching Intro to US Healthcare. Let me know if you wish to see it.

 

The U.S. Healthcare Ecosystem

Section I           Foundational Material

Chapter 1         Introduction

Chapter 2         A Guide Through the Wilderness

Chapter 3         Frameworks for Studying Healthcare Systems

Chapter 4         Population Health

Chapter 5         Goals of Healthcare

Chapter 6         The 800-Pound Gorilla: Rising Healthcare Costs

Chapter 7         Quality Management: Another 800-Pound Gorilla?

 

Section II          The Provider Sectors

Chapter 8         Health Care Providers – Introduction

Chapter 9         Medical Profession

Chapter 10       Primary Care : PCPs, Nurses, Pharmacists

Chapter 11       Hospitals

Chapter 12       Hospital Diversification, Restructuring, & Integration

Chapter 13       Organized Ambulatory Care

Chapter 14       Post-Acute Care

 

Section III         The Payer Sectors

Chapter 15       Employer-Sponsored Health Insurance

Chapter 16       Contracting Pharmacy Benefits: Employers, Insurers, PBMs

Chapter 17       Private Health Insurance & Managed Care Organizations

Chapter 18       Medicare

Chapter 19       Medicaid & Patient Protection Affordable Care Act

 

Section  IV       The Technology Sectors

Chapter 20       Healthcare Technology Sectors

Chapter 21       Pharmaceutical Sector

Chapter 22       Biotechnology Sector

Chapter 23       MedTech Sector

Chapter 24       Healthcare Information Technology – HCIT

 

Section V          The Public Sector

Chapter 25       The Federal Bureaucracy, U.S. Congress, & Healthcare Policy

Chapter 26       The Public Health System

 

Book Reviews

“This book not only is a uniquely comprehensive, up-to-date description of US health care but also reflects Burns’ considerable experience as a researcher, teacher, and mentor … To me, the sections on providers and technology sectors are particularly outstanding … I have worked for decades on the supply-side issues described in the section on providers. Nevertheless, during my reading of this section, I again realized how much I have to learn. In particular, Burns brings readers up to date on the latest issues (as of the past two or three years), displaying in-depth knowledge of institutional details. Some of my fellow economists seem to think that “institutional” is outmoded. I disagree. This book contains immense detail on health care institutions that is new information even for experts.” Frank Sloan (Health Affairs, August 2021)

“Robert Burns has made a major contribution to healthcare management education with his new book on the US healthcare system.  Professor Burns is in a unique position to craft this analytical overview of healthcare delivery given his career devoted to analyzing and commenting on a board spectrum of the health sector. Two features distinguish this work from other books on the subject.  The first is the breadth of topics covered.  Most healthcare system books provide descriptions of providers (i.e., healthcare workforce characteristics, acute and chronic care organizations) and payors.  While these components are often considered the “core” of the system, they are only part of the rich tapestry of the healthcare fabric in the US.  His previous research and publications on biomedical innovation, healthcare supply chain issues, pharmaceutical strategy, medical devices, integrated delivery systems, and related topics place him in a unique position to describe and comment on the contributions each of these components make to our health.  The second feature that distinguishes this text is his focus on the processes and interactions of system components and not just a description and a counting of components.  The text is replete with figures and diagrams illustrating the interactions and flows that occur.  Additional charts and graphs help bring the information to life for the reader.” (Bob Hernandez, Journal of Health Administration Education, forthcoming)

Word from the Editors

We are delighted to publish Issue 6.2 of HMPI. Not surprisingly, many of the articles are informed by Covid-19 issues while, building on what we are learning about health care services during the pandemic, highlighting opportunities for positive innovations that can improve health care quality, access, and cost-effectiveness in the longer term.

  • Thomas Rice compares the U.S. to multiple metrics of health care efficiency, access, and equity in nine other countries – Australia, Canada, France, Germany, Japan, the Netherlands, Sweden, Switzerland, and the United Kingdom. The article discusses the sources of superior efficiency, equity, and health outcomes in other countries and suggests possible avenues for improvement in the U.S.
  • Rola Shaheen and Yasser Abu Jamei describe multiple initiatives that arose in response to the Covid-19 pandemic and are addressing mental health challenges in the Gaza strip that will create benefits that last well beyond the pandemic.
  • Kevin Frick and Pinar Karaca Mandic argue that high-quality mentoring can facilitate the success of junior faculty in business schools who teach and conduct research on health care topics. In addition to internal mentoring from within a faculty member’s own school, they highlight the point that inter-university mentoring can be particularly important..
  • Liam Ferreira and Forest Kim describe a DOCTOR model of delivery, outreach, cost, task-shifting, optimization, and revolutionary change that will help promote the implementation of innovations that originated in lower and middle income countries in response to COVID-19 and other large-scale public health emergencies that will help advance health services in higher income countries such as the U.S. healthcare system.
  • Karoline Mortensen, Steven Ullmann, and Richard Westlund report insights from this year’s University of Miami health care conference, including vaccine hesitancy, value-based care models, telehealth services, stress and burnout, and Biden administration initiatives.
  • Finally, Regi’s Case Corner describes a new case about how Savannah Informatics in Kenya sought opportunities in the midst of the disruption of the pandemic.

Health systems around the world continue to face huge stress. Each time that we heave a sigh of relief and say “Covid is on its way out”, the virus comes roaring back, demanding resources in acute care, short term treatment, long term care, vaccination programs, and activities throughout the global health care ecosystem – placing deep demands on public organizations, non-profits, and commercial life sciences. At the same time, demands for traditional services, often delayed because of the pandemic, are demanding deep attention. We are tired – but we do not have the luxury of relaxing yet.

One thing that helps us stay optimistic, though, is the learnings from Covid — about systems and services that we have changed in response to the pandemic and that offer hugely valuable innovations going forward, once the pandemic really does lay down its head (even if it only nods off rather than going away permanently). The research and perspectives from our authors provide ideas that will help health system and life sciences leaders build a stronger future.

Will Mitchell
Professor of Strategic Management
Anthony S. Fell Chair in New Technologies and Commercialization
Rotman School of Management, University of Toronto

Regi’s ‘Innovating in Health Care’ Case Corner

Case: Savannah Informatics: Innovating During The Covid-19 Pandemic (Stanford University Case, written by Dr. Justus Kilonzi, Dr. John Muthee and Professor Kevin Schulman)

Authors: Justus Kilonzi and John Muthee, Savannah Informatics, and Kevin Schulman, Stanford University

Corresponding Author: kevin.schulman@stanford.edu

Overview: This new Stanford University case highlights how Savannah Informatics in Kenya responded to the Covid-19 pandemic, seeking opportunity in the face of health care challenges. Savannah seeks to transform health care service by providing electronic services to health insurers, including verifying patient identification and eligibility. After a slow start after its founding in 2013, the company had found initial traction through contracts for the USAID and other agencies.

When the pandemic emerged in early 2020, Savannah needed to find ways to operate fully virtually. In doing so, the company developed a platform strategy that could respond to travel restrictions and supply chain restrictions within Kenya and around the world. The initiative targeted at linking healthcare finance, care delivery via telemedicine, disease management, and B2B services, while offering platform services to clients such as insurers, hospitals, patients, and digital innovators. At the time of the case, the company was considering three alternative strategies: (1) a transaction model built off telemedicine services; (2) a reinsurance model using electronic health records; and (3) an insurance model in which Savannah would become an insurance carrier.

The authors are Savannah’s CEO (Dr. John Muthee), COO (Dr. Justus Kilonzi) and Professor Medicine at Stanford (Dr. Kevin Schulman)

An earlier version (2016) of the case (HBS case 316-111) is available from Harvard Business School cases [ https://www.hbs.edu/faculty/Pages/item.aspx?num=50381 ]
The new Savannah Informatics case will be available from HBS and is currently available from the corresponding author.

Building a Better Health Insurance System: How the U.S. Can Benefit from the Experiences of Other Countries

Thomas Rice, Department of Health Policy and Management, UCLA Fielding School of Public Health

Contact: trice@ucla.edu

Abstract

What is the message? The author summarizes key messages from his recent book, comparing the U.S. to multiple metrics of healthcare efficiency, access, and equity. The article discusses the sources of superior performance in other countries and suggests possible avenues for improvement in the U.S.

What is the evidence? Analysis and interpretation of publicly available data from multiple sources.

Acknowledgments: No acknowledgments, support, conflicts of interest, or disclaimers

Timeline: Submitted: June 21, 2021; Accepted after review: November 6, 2021

Cite as: Thomas Rice. Building A Better Health Insurance System: How The U.S. Can Benefit From The Experiences Of Other Countries. Health Management, Policy and Innovation (www.HMPI.org), Volume 6, Issue 2.

The U.S. Health Care System Needs To Learn From Other Countries

The U.S. health care system presents an example of massive inefficiency and unconscionable inequity. Per capita health care spending is twice that of most other high-income countries. What do we get for that extra spending? Not better health outcomes or even more services, but instead, sky-high unit prices. And those prices, coupled with a health insurance system riddled with gaps in coverage, creates such massive inequities that, during a one-year period, half of people in the bottom half of the income distribution had to skimp on care.

In putting together proposals to address these shortcomings, the policy community generally looks within the U.S. rather than to the outside. The one counterexample are single-payer proponents who suggest that we look north, but Canada has major problems of its own: long waits for some services, a meager benefits package that does not even include drug coverage for adults, and organizational and managerial stasis. I do not mean to pick on Canada, which spends far less than we do, has fewer access problems, and in general experiences comparable or better health outcomes. Rather, I wish to point out that there are a bevy of other countries that we ought to examine, several of which have found ways to perform better than we do. What can we learn from them?

To address this, I recently wrote a book, Health Insurance Systems: An International Comparison[1], that provides detailed descriptions of many aspects of several national health insurance systems and compares their performance with regard to efficiency and equity. The ten countries covered are Australia, Canada, France, Germany, Japan, the Netherlands, Sweden, Switzerland, the United Kingdom, and the United States. This article begins with cross-national data on how the U.S performs compared to the other nine countries. It then explains some of the reasons why other countries continue to perform far better. It concludes with a discussion of types of reform that are most feasible, recognizing that major changes to a $4 trillion industry are exceedingly difficult to achieve.

U.S. Performance Lags Badly On All Fronts

Efficiency

Spending

Think of efficiency as how much desirable output is achieved in relation to resources expended. Beginning with resource expenditure, there is a remarkably high correlation between how wealthy a country is and how much it spends on health care – for all of the counties except the United States. In Figure 1, the horizontal axis defines national wealth as GDP per capita; the vertical axis defines spending as per capita health expenditures adjusted for purchasing power. A simple trend line closely follows the points for nine countries other than the U.S.

Each country falls almost exactly on the line, meaning that if you know just one thing about these countries – how wealthy they are – you can get a good idea of how much they spend on health care. The outlier is the U.S., which spends about 40% more than would be predicted by its wealth. We will address some of the reasons why this is the case below.

The trend line is based on data from all countries except the United States.

Sources: From the book, Health Insurance Systems: An International Comparison, by Thomas Rice, published 2021 by Academic Press, an imprint of Elsevier, Inc. All rights reserved. Original data from: OECD Health Statistics 2020 (https://www.oecd.org/els/health-systems/health-data.htm)

 Mortality

Given the level of spending, for the U.S. system to be as efficient as other countries, it would have to produce much superior results – but the opposite is the case. One chapter of the book examines dozens of outcomes related to mortality, other health outcomes, affordability, waiting times, use of care, and satisfaction with each of the health care systems. The particular measures were chosen because one can argue that they are strongly affected by the health care system. Life expectancy is an example of a metric that is not included because other factors such as health behaviors are probably more important determinants than health system factors. The most common measure of how a health system affects mortality is a statistic called “mortality amenable to health care.” It measures the deaths that should be averted by a well-functioning health care system – roughly 30 diseases one should not die from, in most cases before the age of 75.[2] The U.S. rate, 88 per 100,000, is by far the highest (the U.K. is second highest at 69), 60% higher than the median of the other nine countries, and more than double the Swiss rate. One mortality statistic where the U.S. does excel is breast cancer, although it is more in the middle of the pack for other cancers.

Other Health Outcomes

It is harder to find comparable cross-national data on other health outcomes that one can confidently believe are mainly the responsibility of the health care system. Nonetheless, one statistic that is available for all of the countries except Japan is whether a person believes they experienced a medical, medication, or lab mistake in the last two years. Americans were most likely to claim that this had occurred, 19% citing that one of these mishaps occurred. This rate is more than double the rates expressed by the Germans and the French.

Access

A critical component of access is affordability. Even though the U.S. had the second highest per capita GDP after Switzerland, in every measure of affordability the U.S. ranked worst or second worst. Americans were:[3]

  • Most likely to forgo medical care because of cost
  • Most likely to forgo dental care because of cost
  • Most likely to say that their insurance denied payment or paid less than expected
  • Second most likely to say they had problems paying bills
  • Second most likely to spend $1,000 out-of-pocket during the year

One often hears that a virtue of the U.S. system is that one does not have to wait to get care. It turns out that this is more nuanced than one might have guessed. Table 1 provides data across nine of the countries (all except Japan) for five measures of waiting: seeing a doctor or nurse the same or next day, having difficulty obtaining after-hours care, waiting two or more hours in the emergency room, waiting two or more months for a specialist appointment, and waiting four or more months for elective or nonemergency surgery. The only measures where U.S. performance is relatively good are shorter waits for specialist appointments and elective/nonemergency surgery. Still, Germany and France performed better on these indicators and the Netherlands, about the same as the U.S.

Table 1: Self-reported Waiting Times, 2016

Country Saw doctor or nurse on same or next day, last time needed medical care Somewhat or very difficult to obtain after-hours care Waited 2+ hours for care in emergency room Waited 2+ months for specialist appointment Waited 4+ months for elective/non-emergency surgery
Australia 67% 44% 23% 13% 8%
Canada 43% 63% 50% 30% 18%
France 56% 64% 9% 4% 2%
Germany 53% 64% 18% 3% 0%
Netherlands 77% 25% 20% 7% 4%
Sweden 49% 64% 39% 19% 12%
Switzerland 57% 58% 26% 9% 7%
United Kingdom 57% 49% 32% 19% 12%
United States 51% 51% 25% 6% 4%

Sources:

Utilization

Given our higher spending, one would expect that Americans would be receiving more care. Generally, this is not the case, as we use doctors and hospitals less, on average, than do people in the other countries. In fact, only the Swedes go to the doctor less. We do get more diagnostic scans than in other countries, ranking third of nine countries for MRIs and first for CT scans. Americans also are most likely to have bypass surgery, but second-to-last in receiving angioplasty.

 Satisfaction

While satisfaction is obviously a subjective measure and could be affected by cross-national cultural differences, it is a critical measure of performance: preferences matter! As Table 2 shows, Americans are by far the least satisfied with their health care system among the nine countries where this question was asked. The 19% who think the system works pretty well, needing only minor changes, is by far the lowest, and but one-third as high as in Germany and Switzerland. And the 23% that say the system has so much wrong and needs to be completely rebuilt dwarfs all other countries, which are all in single digits.

Table 2: Satisfaction with Health Care System, 2016

Country System works pretty well, only minor changes necessary

[1]

Some good things, but fundamental changes are needed

[2]

System has so much wrong that it needs to be completely rebuilt

[3]

Australia 44% 46% 4%
Canada 35% 55% 9%
France 54% 41% 4%
Germany 60% 37% 3%
Netherlands 43% 46% 8%
Sweden 31% 58% 8%
Switzerland 58% 37% 3%
United Kingdom 44% 46% 7%
United States 19% 53% 23%

United Kingdom data are for England only.

Sources:

  • From the book, Health Insurance Systems:  An International Comparison, by Thomas Rice, published 2021 by Academic Press, an imprint of Elsevier, Inc. All rights reserved.

Original data from:

    1. https://www.commonwealthfund.org/international-health-policy-center/system-stats/works-well
    2. https://www.commonwealthfund.org/international-health-policy-center/system-stats/fundamental-changes-needed
    3. https://www.commonwealthfund.org/international-health-policy-center/system-stats/completely-rebuilt

Equity

The book also devotes a chapter to equity, using four international datasets and 17 different measures. For each of these variables, wealthier people in a country are compared to less wealthy people to control for other national factors. A few key findings are:

  • Americans showed the greatest disparity by income in the likelihood of facing cost-related access problems to medical care
  • Americans were second only to Canada in disparity by income in skipping dental care due to costs
  • Americans showed by far the greatest disparity by income in the probability of spending 10% or more, and 25% or more, of income on health care. About 14% of Americans with below-average income spent 10% or more of income on health care, compared to 1.4% for above-average income Americans.

Why Do Other Countries Perform Better?

To reiterate, the other countries have universal coverage, low financial barriers to receiving care (Switzerland being somewhat of an exception), more equitable access, comparable or higher service usage rates, and much higher satisfaction with their health care systems. Whereas a few countries do have significant waiting times for some services, this is not the case in others. It should therefore be clear from these cross-national data that the U.S. health care system is far less efficient, and far less equitable, than those of the other nine countries.

Any list of “lessons” is, by its nature, subjective. What appears below are some conclusions about expenditure control and equity based on studying evidence on the health insurance systems within and across the ten countries.

Expenditure Control

The fact that the U.S. spends far more on health care than other countries, even after adjusting for national wealth, has been known for decades. It was nearly 20 years ago that researchers published the finding that the difference is not a result of Americans using more services than others, but rather, that we are paying more per service. There have been some successes; low average generic drug prices[4], coupled with extremely high generic drug usage, are a significant U.S. achievement. But in general, unit prices are far higher than in other countries.

The Health Care Cost Institute examined how much private insurance pays for medical services and prescription drugs in the U.S. as compared to how much is paid by several national health systems in 2017.[5] Table 3 shows ratio of the typical U.S. price to an average of other countries’ prices for five services and six drugs. For the five services – bypass surgery, knee replacement, normal delivery, MRI scan, and colonoscopy – the ratio ranges from 1.9 to 4.3. For example, the price of a bypass operation is three times that of the other countries’ average. The ratios range from 1.3 to 5.0 for the six drugs. Although this does not account for drug rebates to pharmaceutical benefit management companies, on average they reduce U.S. brand name drug prices by only about 18%.[6]

Table 3: Ratio of Average Commercial Insurance Prices in United States Compared to Prices in Other Countries

 

                                                                      Ratio                             Comparison Countries

Procedures

Bypass surgery                                  3.0                               AUS, NETH, SWI, UK

Knee replacement                              2.1                               AUS, NETH, SWI, UK

Normal delivery                                  1.9                               AUS, NETH, SWI, UK

MRI scan                                            4.3                               NETH, SWI, UK

Colonoscopy                                       2.7                               NETH, SWI, UK

Drugs

Herceptin                                            3.1                               GER, NETH, SWI, UK

Immune globulin injection                   2.8                               GER, NETH, SWI, UK

Kalydeco                                             1.3                               GER, NETH, SWI, UK

Enbrel                                                 3.3                               GER, NETH, SWI, UK

Harvoni                                               2.2                               GER, NETH, SWI, UK

Xarelto                                                 5.0                              GER, NETH, SWI, UK

 

 

 

 Notes:

  • Herceptin is used to treat early-stage breast cancer
    Immune globulin injection is used to prevent or reduce the severity of infections
  • Kalydeco is used to treat cystic fibrosis
  • Enbrel is used to treat rheumatoid arthritis and other diseases
  • Harvoni is used to treat hepatitis C
  • Xarelto is used to reduce the risk of blood clots
  • Source: Health Care Cost  Institute.  International comparisons of health care prices from the 2017 iFHP survey.  https://healthcostinstitute.org/hcci-research/international-comparisons-of-health-care-prices-2017-ifhp-survey

 

Prices paid by the U.S. Medicare program are, on average, far lower than those paid by private insurers. Kaiser Family Foundation researchers estimate that private insurers pay 89% more for inpatient hospital care, 164% more for outpatient hospital services, and 43% more for physician services.[7] Medicare achieves these lower prices by setting the fees that it pays under the traditional (Parts A and B) part of the program. Such savings are not achievable for prescription drugs, however, because federal law prohibits it. Changing this policy is part of President Biden’s proposed Fiscal Year 2022 federal budget.[8]

Such a policy would comport with how other countries control unit prices. It is useful to consider this from both a conceptual and an implementation standpoint. Conceptually, the countries take advantage of their monopsonistic power. In these countries, all people (with a few exceptions) are part of the public or mandatory plan, so government has tremendous leverage either to set or negotiate for lower prices. Moreover, countries that rely on (non-profit) private insurers typically employ an all-payer system, where every insurer pays the same amount to providers; Germany, France, and Japan provide examples. This consolidates purchasing power. In contrast, U.S. insurers typically do not have monopsony power. Providers have taken advantage of this through both horizontal and vertical integration. One significant trend is hospital systems purchasing physician practices, a result being that more than half of physician practices are now part of, or owned by, health care systems.[9]

More generally, other countries do not shy away from government involvement in health care planning, budgeting, and regulation. Which tools are used vary by country; they include price setting, specifying the number of medical students overall and by specialty, overseeing the premiums charged by private insurers, adhering to global budgets or expenditure caps, and using cost-effectiveness analyses to determine what services are covered and how much they should be paid.

The U.K. has received the most attention for the latter by setting hard limits, e.g., typically not covering new technologies or drugs that cost more than 20,000 to 30,000 British Pounds per quality adjusted life year saved. Other countries use softer but effective tools. Germany, for example, established an independent commission to evaluate each new drug on a six-point scale compared to existing drugs on the market – as well as the prices paid by nearby countries. The drug company can set the price for the first year, but thereafter, the price is based on how much additional benefit patients garner (major, considerable, minor, mixed, none, or less) compared to existing drugs. Negotiation then takes place between a consortium of insurers with the pharmaceutical company.[10]

There are, of course, other things that drive high U.S. expenditures besides high unit prices. Administrative costs are much higher in the U.S. This includes the large number of employees that hospitals and physicians hire to deal with claims – including staff whose job is to maximize reimbursement rates by finding the most lucrative procedure codes, which in turn raises unit prices even more. There is general agreement that “high-tech” medicine is another reason for high U.S. spending, although other countries are catching up in that regard. It is unclear to what extent the physician workforce in the U.S. is “over-specialized” compared to other countries, as there is little international agreement on how to classify different physician specialties. It is also difficult to find reliable cross-national data on physician incomes.

One last cause needs to be mentioned: population health. The U.S. has the highest proportion of people who are obese and who have chronic health conditions – twice the OECD average.[11] Inevitably, this raises spending although there is little agreement on how much. It does not explain why unit prices are higher.

Equity

Whereas universal coverage is the norm elsewhere, about 10% of the U.S. population is uninsured. The uninsured struggle to pay for care; the existence of community health clinics that provide free or nearly free care is crucial, but they are not available to everyone who needs them, and few would claim that they provide the same access as those who are insured. Medicaid now provides coverage for 80 million Americans, but fees (established by states) are often so low that it is difficult to attract hospitals and physicians willing to treat Medicaid patients.

Because other countries have a publicly mandated health insurance system for everyone, their systems are almost by definition more equitable. (Germany provides the only counterexample among the other nine countries, but only 11% of the population is enrolled in a parallel system of private coverage.) One cannot generalize about the generosity of the benefit packages in these countries because it varies a great deal. The same is true of patient cost-sharing requirements. But one thing these countries have in common is a cap on out-of-pocket (OOP) expenses for covered services. For example, the country with the highest OOP spending, Switzerland, establishes a cap of $1,000 euros for adults and 350 euros for children. Compare that to average cap of $4,000 in U.S. employer-sponsored plans and almost $8,000 in the ACA marketplaces. Family maximums are typically about double those.  Moreover, most countries do not use deductibles for hospital and physician services, and among those that do, they are far lower than in the U.S. [12]

Equity is nevertheless an issue in other countries even if their concerns are smaller. One example is that the purchase of supplemental insurance policies that provide coverage for more services, pay cost-sharing requirements, and help the owner “jump the queue”. These policies typically are owned by those who are employed and/or have higher incomes. The biggest equity concerns are when a large segment of the population has such coverage, which allows them access to better or quicker care. Australia provides an example of this: about half of the population owns supplemental insurance, which allows them to access private hospitals and choose their surgeon. Waiting times are typically twice as long for those without supplemental coverage.  It should be noted queue jumping is not a benefit of supplementary insurance in all countries.

Can We Get From Here To There?

Fundamental healthcare reform is hard and it has its political consequences. When, in 1993, after President Clinton proposed a major reform of the U.S. health care system – an effort that ultimately was unsuccessful – the Democratic Party lost control of both the Senate and the House of Representatives in the next year’s election. The party did not regain either during his remaining six years in office. An almost identical fate befell President Obama. He was able to pass the ACA through the reconciliation procedure in 2010, but during the midterm election eight months later, the Democrats lost the House and did not regain it during his presidency, making it impossible to carry out his legislative agenda for the next six years.

President Biden lived through this history, which is one likely reason that he shied away from endorsing a single-payer system. He has promised to support a “public option,” although at time of writing the details are unclear and it no longer appears to be part of his health policy agenda. There are numerous (and quite varied) ways in which it could be implemented.[13] Any public option proposal would likely offer the potential to lower unit prices, but it would face substantial challenges. If the public option is to generate substantial savings, it needs to pay providers far less than private insurers do. But if it does so, it is not clear how it would be able to garner a sufficiently large provider panel. One solution would be to require participation in public the option (say, if a hospital or doctor wanted to treat Medicare and/or Medicaid patients), but that would undoubtedly encounter the wrath of the provider community, adding to the opposition that would seem inevitable from insurers and the Republican Party.

A smaller reform would involve controlling the prices of brand name drugs, something not only President Biden, but former Presidents Obama and Trump, called for. One method would be to allow Medicare to negotiate drug prices for Part D, its prescription drug benefit program that is sold solely through private insurers. Another complementary method would be to follow the lead of European countries and employ external reference pricing[14], where the Medicare and Medicaid drug payments are based in part on what other countries are paying. Whether such policies will be able to overcome opposition from the pharmaceutical companies is not clear. Moreover, such a policy would not directly affect prices outside of the public insurance programs. Finally, drugs make up less than 15% of total national health care spending, so even if reforms are successfully implemented, they would not make a big dent in overall spending.

President Biden may have a somewhat easier time making the system more equitable, at least at the margin. He has already substantially raised premium subsidies in the ACA marketplaces, albeit securing funding so far for only a two-year period. This will reduce the number of uninsured and lessen the financial burden of those who already have marketplace coverage. At time of writing, his proposed inclusion of dental and vision benefits had been scrapped from the proposed Build Back Better social spending bill due to strong opposition from the dental lobby, which does not want Medicare setting fee levels, and as a way to limit the proposal’s cost.  The proposed bill did still contain a new Medicare benefit for hearing aids, and a $2,000 limit on Medicare Part D prescription drug out-of-pocket spending.  In addition, the proposal includes the ability of poor people who were excluded from Medicaid coverage in 12 states to obtain that coverage from private insurers through the ACA marketplace, at no cost in premiums, through 2025. Moving beyond health policy, many have touted a provision in the American Rescue Plan, signed into law in March 2021, that provides substantial refundable child tax credits, which is estimated to cut childhood poverty rates in half. Funding was included for only a single year, however.  The proposal extends it for one more year, through 2022. All of this is subject to further Congressional negotiation.

The key lesson from my book is that we do not have to start from scratch. Every one of the nine other countries has made effective strides to enhance both the efficiency and equity of their health care systems. With reliable cross-national data increasingly available, the U.S. can benefit greatly by examining both the successes and challenges faced by our neighbors in the quest to create a better performing healthcare system.

 

References

[1] Rice T.  Health insurance system: an international comparison.   Cambridge, MA: Academic Press; 2021.

[2] Nolte E, McKee CM.  In amenable mortality—deaths avoidable through health care— progress in the US lags that of three European countries. Health Affairs 2012; 31(9):2114–2122.

[3] Commonwealth Fund.  Mirror, mirror 2017: international comparisons reflects flaws and opportunities for better U.S. health; 2017  [cited 2021 June 22] Available from: https://www.commonwealthfund.org/sites/default/files/documents/___media_files_publications_fund_report_2017_jul_schneider_mirror_mirror_2017.pdf

[4] Mulcahy AW, Whaley C, Tebeka MG, et al. International prescription drug price comparisons; 2021. Rand Corporation. 2019 [cited 2021 June 22] https://www.rand.org/pubs/research_reports/RR2956.html

[5] Health Care Cost Institute. International comparisons of health care prices from the 2017 iFHP survey; 2019 [cited 2021 June 22] Available from: https://healthcostinstitute.org/hcci-research/international-comparisons-of-health-care-prices-2017-ifhp-survey

[6] Kang B-Y, DiStefano MJ, Socal MP, Anderson GF. Using external reference pricing in Medicare Part D to reduce drug price differentials with other countries. Health Affairs 38(5), 2019:804-811.

[7] Kaiser Family Foundation. How much more than Medicare do private insurers pay? a review of the literature; 2020 [cited 2021 June 22] Available from: https://www.kff.org/medicare/issue-brief/how-much-more-than-medicare-do-private-insurers-pay-a-review-of-the-literature/

[8] The White House. Office of Management and Budget. Budget of the U.S. Government: Fiscal Year 2022; 2021.  [cited 2021 June 22] Available from: https://www.whitehouse.gov/wp-content/uploads/2021/05/budget_fy22.pdf

[9] Medscape. More than health of doctors now part of health care systems.; 2020. 2019 [cited 2021 June 22] Available from: https://www.medscape.com/viewarticle/935249

[10] Rice T.  Health insurance system: an international comparison.   Cambridge, MA: Academic Press; 2021.  Chapter 9:  Germany

[11] Commonwealth Fund. U.S. health care from a global perspective, 2019: higher spending, worse Outcomes?; 2020 [cited 2021 June 22] Available from: https://doi.org/10.26099/7avy-fc29

[12] Rice T, Quentin W, Anell A, et al. Revisiting out-of-pocket requirements: trends in spending, financial access barriers, and policy in ten high-income countries.  BMC Health Services Research 18(371), 2018.

[13] Kaiser Family Foundation.  10 key questions on public option proposals; 2019 [cited 2021 June 22] Available from: https://www.kff.org/health-reform/issue-brief/10-key-questions-on-public-option-proposals/

[14] Remuzat C, Urbinati D, Mzoughi O, et al.  Overview of external reference pricing systems in Europe.  Journal of Market Access and Health Policy 3(27675); 2015.

How COVID Changed Health Innovation in Mental Health in Low- to Middle-Income Countries: Gaza Strip in the Spotlight

Rola Shaheen, Adjunct Assistant Professor of Radiology at Queen’s University – Kingston, Ontario, and Founder of WILL (Women’s Imaging & Leadership Lab), and Yasser Abu Jamei, Director General, Gaza Community Mental Health Programme

Contact: rshaheen.health@gmail.com

Abstract

What is the message? The paper describes multiple initiatives that arose in response to the Covid-19 pandemic and are addressing mental health challenges in the Gaza Strip.

What is the evidence? The authors draw on their professional experience working in Gaza.

Timeline: Submitted: October 7, 2021; Accepted after review: November 5, 2021

Cite as: Rola Shaheen, Yasser Abu Jamei. Silver Linings; How COVID Changed Health Innovation in Mental Health in Low to Middle Income Countries: Gaza Strip in The Spotlight. Health Management, Policy and Innovation (www.hmpi.org), Volume 6, Issue 2, 2021.

TO READ THE ARABIC TRANSLATION OF THIS ARTICLE, PLEASE CLICK HERE.

COVID-19 Impact on Mental Health in Low- to Middle-Income Countries

One of the major silver linings of the COVID-19 pandemic is the undeniable recognized importance of mental health care for the global population. Unfortunately, the low- to middle-income countries (LMICs) have classically allocated a relatively small portion of global health resources to mental health.

The emerging and imposed global public health measures to control the pandemic  and to minimize related mortality have substantially impacted mental health. The stressors associated with quarantine[1], social distancing, lockdown, the distress of anxiety and fear of infection, COVID fatigue, variability in public health policies, and the pandemic’s economic effect are probably the most impactful factors on mental health. The responses addressing the resulting mental health crisis in LMICs are characterized by different sensitivities and comprehensiveness. Some of them innovative enough to become a model for other countries, while the rest are hampered by the challenges of preexisting fragmented care, tight financial allocations, and the barriers to  reaching vulnerable populations.

The global transformation of mental health concepts surfaced during COVID included increased vulnerability to anxiety, normality of “not feeling ok”, and changes in suicide rates. A study by Pirkis et al 2021[2] assessed the suicides occurring in the COVID-19 context in 21 countries, from high-income and upper-middle-income countries, and showed suicide numbers as unchanged or declining in the pandemic’s early months. Unfortunately, there are no comparable data on suicide in low- to-middle income countries during the pandemic. More studies are needed to evaluate the impact of COVID-19 on suicide rates in LMICs and populations of  diverse ethnic backgrounds.

A recent study by Kola et al[3] highlights innovative responses to mental health services during the pandemic in LMICs, and draws attention to the critical need to shift attention from high-income countries to LMICs. The authors eloquently highlighted the importance of innovative approaches of community-oriented psychosocial considerations while planning for interventions during the pandemic and rightfully going beyond the provision of conventional, narrow biomedical approaches. This is a crucial consideration for non-institutional mental healthcare, as virtual care was expedited during the pandemic[4] and became widely acceptable, and accessible compared to pre-COVID mental healthcare.

Overall, there has been increased awareness and decreased stigma around mental health issues in the past year[5]. To sum it up, the silver linings of COVID-19 as perceived by a primary care physician, Dr. Abdul Hadi in Ontario, Canada, were highlighted during a lecture addressing Arab Canadian Women Physicians on May 25, 2021 (Figure 1). It is not a surprise that most of the silver linings presented were pertinent to mental health during the pandemic.

Figure 1: COVID Silver linings as perceived by a primary physician practicing in Ontario, Canada.

Source: Dr. Deema Abdul Hadi. Arab Canadian Women Physicians Conference. May 25, 2021.

 

Mental Health in the Gaza Strip

Gaza Strip Context

Gaza Strip is a historical Palestinian territory on the eastern coast of the Mediterranean Sea with a total area of 365 square kilometers (141 sq miles). Gaza Strip is home for almost two million Palestinians (1,918.000 in July 2020)[6], which makes it one of the most densely populated cities in the world.  A narrative overview of mental health in the Gaza Strip unpacks the overall complexity of psychology in this highly condensed population living in the largest open- air prison in the world[7] over the past 14 years.

Despite the ongoing political challenges, the blockade, and the limited access to essential medications and medical equipment, Gazans are known to be one of the most resilient and creative populations, surviving despite successive challenges over the past 4,000 years. The exposure to repetitive, multiple wars in recent history, include the launched assaults [8]on Gaza Strip in 2008-2009, 2012, 2014 and 2021. These conflicts unleashed improvised solutions in the aftermath, emerging from the urgent unmet needs of Gazans’ mental health, with a focus on post-traumatic stress disease (PTSD). However, Dr.Jabr, the Palestinian Head of Mental Health Services, argued at the Build Palestine Summit 2021[9], that in Palestine, PTSD is non-existent; it is not post traumatic, it is chronically traumatic.

Gazans are continually exposed to personal and collective psychological stressors. As explained in a study published by El Khodary et al in March 2021, children in the Gaza Strip are exposed to the uncommon situation of repetitive war-related traumatic events[10], which warrants the critical need for innovative interventional tools, including psychological first-aid programs to unpack and resolve the psychological impact of war-induced PTSD. The trauma is continuous and relentless.

Pre-COVID Mental Health Baseline Innovation Agenda

It is essential to understand the evolving mental health mindset in the Gaza Strip through the unique demographic lens of the two million Gazans. Roughly 70% are refugees (internally displaced Palestinians), of whom 50% are children, with a total median age of 18.[11] In 2018, the average unemployment was one of the highest in world according to the World Bank, reaching up to 50%, with about 80% of population dependent on international assistance[12]. Yet, the Gaza Strip and West Bank have high literacy rates reaching up to 98.7% (females 97.2%, males 98.7%). For youth (ages 15-24), literacy is 98.2%. At the national level, Palestine has an exceptionally high enrollment rate in higher education: 46% in 2007, one of the highest in the world[13].

Reflecting on the demographics, the main constituency for  mental health innovation (Figure 2) are by far the young population, including the youth, children, and their parents. Many pre-COVID mental health initiatives focused on improving children’s mental health, including the Gaza Pediatric Mental Health Initiative launched in 2014 by the Palestinian Children’s Relief Fund (PCRF)[14] to address psychologically traumatized children after the 2014 war. In 2018, PCRF moved to an innovative intervention in mental health by training local Community Based Organizations (CBOs) to provide an improved response to crises facing Gaza Strip children. Leveraging access to a global network of experts enhanced this innovative approach by engaging a global ethnopsychologist[15] at PCRF to fill a gap in mental health care in Gaza Strip, providing counsel to solve issues arising from social, cultural, religious, and ethnic factors.

Figure 2: List of key actors and enablers of health innovation. Healthcare Innovation Course April 2021 by Zayna Khayat-Rotman GEMBA-HLS2.

 

Post-COVID Mental Health Innovation in Gaza

The response to the mental health crisis in the Gaza Strip required innovation at multiple levels, from mobilizing mental healthcare service delivery to community-oriented psychosocial interventions which are rapidly evolving with the unfolding challenges of COVID-19 pandemic in an exhausted and mentally drained war-torn zone. The variable effective psychosocial interventions adopted by the diverse key actors (Figure 3) fit into many key innovative frameworks and concepts included in the Christensen disruption theory.

Figure 3: Elements of disruptive innovation by Christensen

Source: Christensen, Clayton M., 1952-2020. The Innovator’s Prescription: A Disruptive Solution for Health Care. New York: McGraw-Hill, 2009

Managing COVID-19 in the Gaza Strip

Although the health resources are very limited in Gaza, stakeholders took strong precautionary measures to prevent the spread of COVID-19. The Ministry of Health started testing passengers arriving in Gaza, and reinforced home quarantine in the early months of the pandemic. Then in May 2020, arriving passengers were quarantined in school buildings, hotels, hospitals, and health centers. The Ministry recognized an urgent need to address testing at scale and contact tracing, case management capacity, and risk communication and community engagement. The protection of frontline health workers was prioritized by ensuring adequate quantities of personal protective equipment (PPE) and the dissemination of knowledge and skills in infection prevention and control (IPC).

The UNICEF chapter of Palestine published educational material in Arabic for children and parents to raise awareness about the pandemic[17] and promote for preventive hygienic measures, as well as brochures addressing concerns of pregnant women and breastfeeding (Figure 4).

Figure 4: UNICEF educational brochures during the pandemic in Palestine.

 

Key Actors & Enablers of Mental Health Innovation in the Gaza Strip

Gaza Community Mental Health Program (GCMHP)[18]

GCMHP is a well-established mental health organization. It was founded in 1990, and has received prestigious international awards recognizing exceptional work in the fields of mental health and human rights. The non-for-profit organization offers an integrated and wide spectrum of services directed at improving the mental health of the Palestinian community, including clinical, social, research, and training services. The organization also advocates for the rights of women, children, and victims of violence and human rights violations.

GCMHP provides inclusive, integrated, and comprehensive community mental health services, including psychological assessments, counseling, psychotherapy and occupational therapy, free telephone counseling support, family and community visits, post-treatment follow-up, and supporting self-care through links with community-based organizations, schools, kindergartens, rehabilitation centers, and primary health care clinics.

GCMHP has three community mental health centers (in Gaza city, Deir El-Balah, and Khan Younis) covering all areas of the Gaza Strip. Each community center has a multi-disciplinary mental health team consisting of psychiatrists, psychologists, psychiatric nurses, and social worker.

GCMHP offers a diploma in community mental health and human rights and other specialized educational and training programs. Also, it is recognized for building capacities of professionals and actors shaping the Mental Health & Psychosocial Support (MHPSS) network in Gaza Strip (e.g. professionals working in NGOs, primary healthcare, relevant ministries, and UN agencies including UNRWA) through training and supervision sessions.

GCMHP adopts a community-based approach offering clinical therapeutic services and works on institutional capacity building, knowledge dissemination, and public awareness to combat the stigma of mental illness.

GCMHP Experience in the COVID-19 Context

At the beginning of the pandemic, GCMHP prepared an emergency response plan to address risks by utilizing available tools to help inform the development of possible solutions. Measures were applied by GCMHP to respond to different scenarios responding to the epidemiological situation and governmental decisions.

In April 2020, GCMHP suspended all group activities and outreach interventions at kindergartens, schools and in the community. The decision aligned with the state of emergency announced by the Palestinian Authority. Also, GCMHP scaled-down other activities to reduce potential exposure at its facilities and community centers.

GCMHP continued providing core services during full lockdown. Therapeutic services continued to be provided to clients at community centers. This required GCMHP to implement prevention and sanitization measures to reduce exposure, including increasing the duration between follow-up sessions for clients. GCMHP coordinated with the Ministry of Health to conduct home visits and deliver medications to patients at their homes. Other activities were continued remotely, including workshops, training, research, and education activities.

GCMHP scaled up public awareness using media tools and platforms to let the public know about its remote services including psychoeducation, remote counseling, and free telephone counseling services. The telephone counseling service operated by 7 to 10 professionals was scaled up to five channels from one, extending service hours to 12 hours a day and covering weekend days on Fridays and Saturdays. The telephone numbers of all therapists were posted on social media networks.

A culturally sensitive interventional model in Gaza strip was discussed during a Harvard-hosted webinar[19] titled “Gaza Under Siege: From Sheikh Jarrah to Gaza”. The unique model is mindful of cultural and gender sensitivities and involves the deployment of a team consisting of a male and female psychologist to the households of families exposed to psychological trauma. The team systemically screens and surveys the family members to identify patients who need further specialized psychological intervention. This “low-cost innovative business model,” where screeners and therapists meet patients in their comfort zone (patients’ homes), is saving patients’ money on transportation and provides confidentiality to ease concerns around the social stigma of receiving psychological treatment.

In summary, the main lines of intervention by GCMHP[20] include community mental health, psychosocial and rehabilitation, capacity building, awareness raising and community education, scientific research, networking, advocacy, and lobbying and mobilization. The GCMHP is a strategic partner with the Gaza Mental Health Foundation[21], which was established in 2001 to enhance mental health in Gaza.

Gaza Mental Health Foundation

The Gaza Mental Health Foundation partners with other local national, and international stakeholders to drive mental health well-being agenda in the Gaza Strip, particularly for children. In 2015, the initiative/project “We Are Not Numbers” was developed to portray the ongoing personal struggles in Gaza through writing and stories. This innovative approach includes mentoring writers in Gaza to give a much-needed voice for youth and children and tell contextual Gaza stories by Gazans, beyond the numbers highlighted in the pandemic and war news. During COVID, this provided a platform for presenting COVID diaries about the pandemic and the pandemic response. Increasing numbers of youth are highlighting their need for urgent mental health support to help them cope with the repetitive personal and collective traumas in Gaza. Some have started sharing their blogs/ diaries and experiences on social media, for example posting stories and calls for action on the “We Are Not Numbers” website.

The Foundation provides updates on COVID and the health situation in Gaza through strategic collaborations with key partners in the region. The collaboration with Gaza partners in the mental health ecosystem, like the GCMHP, is crucial for avoiding the potential negative outcomes resulting from working in silos. On the ground, the situation is challenging. When a group of psychology students in the Gaza Strip took it upon themselves to offer field work to support families traumatized by wars, without first obtaining training in psychiatry crisis management or aligning efforts with the GCMHP, some of the students involved were diagnosed with PTSD following their volunteer work, warranting treatment at GCMHP.

The NAWA

NAWA[23]  is an award winning[24] culture and arts association located in Deir Al Balah[25] in the center of the Gaza Strip. It is a non-profit organization established in 2014 by a group of educated, motivated, and dedicated youths to help empower their local community through culture, arts, non-formal education, and psychosocial support. According to their mission and vision, the services are provided, without discrimination, to thousands of Palestinian children and youth with limited access to cultural, artistic, recreational, and psychosocial support interventions, as well as to parents and educators’ empowerment.

Three years after its establishment, NAWA was awarded the Welfare Association Gaza Award for the year 2017 for its creative intervention in restoring the Saint George (Al Khidr) Monastery, which was built in the 4th century. It is one of the most ancient existing sites where a mosque and a church are located side-by-side. The historical building, which has existed for hundreds of years, was renovated and turned into a beautiful and inspiring children’s library (Figure 5).

In 2020, due to the COVID-19 lockdown, 44% of NAWA’s working days were online. This negatively impacted some activities that require social gatherings, such as children’s visits from local schools. The pandemic required exploring innovative solutions to deliver education and new ways of thinking about the future of education. Online learning is laying the groundwork for innovative distance learning solutions to ensure inclusive opportunities for preschool children who used to play at NAWA Centers prior to the pandemic. The obstacles to e-learning in the Gaza Strip involve infrastructure such as weak internet networks and frequent power outages. Further, this is insufficient awareness among students and their families of the importance of e-learning. Finally, there is low accessibility to computers or smartphones for some students, especially those in the most vulnerable areas within the refugee camps of Gaza Strip.

Working from home during the pandemic was a unique and novel experience for NAWA staff, who used 365 Microsoft Teams applications to manage remote work and build their capacity. To overcome the sudden pause of face-to-face educational activities, NAWA developed an alternative action plan to continue educational support through the provision of educational kits conducted via online tools. WhatsApp and Facebook groups were created and functioned to keep communication with parents in addition to regularly publishing videos of educational, life skills, and psychosocial support.

NAWA also realized that 2020 was a hard year on parents, mainly the mothers: The lockdown and staying at home for a very long time, taking responsibility for their children’s education tasks and follow-up, and the challenges of coping with economic pressures emerging from the lockdown. NAWA provided mothers with debriefing space and awareness sessions with activities and interventions such as self-care, psychosocial support, and child development sessions. Almost all participating mothers indicated a benefit from the psychosocial support, including a feeling of calm and self-control over their anxieties and negative emotions. An example of a successful activity was a “doll making” training course for mothers that resulted in a leveraged positive impact: acquiring new skills, making dolls for their children, reusing consumable materials to make dolls and accordingly, overcoming economic difficulties for the family.

NAWA is collaborating with GCMHP on a “supportive environment to better the future – integrating mental health services in early childhood programs at GAZA Strip–2020”. The program supports Al Hekayat Kindergarten’s psychological interventions. (Figure 6).

Figure 5: The NAWA initiative of establishing Al Khidr Library by restoring the Saint George (Al Khidr) Monastery (built in the 4th century A.D.) جمعية نوى للثقافة والفنون | الصفحة الرئيسية (nawaculture.org)

Figure 6: Al Hekayat Kindergarten established in 2011 by Reem Abu Jaber as a community contribution for Deir Al Balah. She donated it entirely to the NAWA association in 2015. جمعية نوى للثقافة والفنون | الصفحة الرئيسية (nawaculture.org)

Palestinian Children Relief Fund (PCRF)

The Gaza Pediatric Mental Health Initiative led an effort to address the needs of vulnerable children who suffer from chronic diseases such as cancer.[26]  In November 2020, they trained teams to reach out to families of children with cancer and blood diseases to offer psychological support through home group sessions. (Figure 7).

Figure 7: The psychologist conducts a home group session for a family from the south of the Gaza Strip whose four children suffer from thalassemia and weak immunity. The mother says: “I spend many days in the hospital because every child needs blood units every three weeks and they are depressed, nervous, anxious, and do not sleep well at night.” These sessions will help improve their psychological lives, which in turn increases the effectiveness of disease resistance. https://www.pcrf.net/news/home-mental-health-sessions-for-sick-children-s-families-in-gaza.html

United Palestinian Appeal (UPA)[27]: Healing Through Feeling program in Gaza Strip

UPA is a nonprofit organization founded by Palestinian-Americans in 1978, with a mission to improve the socioeconomic and cultural development of Palestinian society. Among its multiple program areas are health and wellness. The “Healing Through Feeling” (HTF) program is offered to improve mental health in the Gaza Strip, targeting the health and wellness of Gaza children by increasing awareness of their parents and teachers about trauma and its symptoms. Local mental health practitioners are provided with training and professional development to help them conduct psycho-education sessions for parents and teachers through partnerships with non-governmental kindergartens and summer camps in Gaza. The sessions also provide tools to help children cope with trauma. UPA has a licensing agreement with the American Psychological Association, granting them the rights to translate, format, and print five of their most effective children’s books for Gaza (Figure 8). After each set of psycho-social educational sessions, UPA’s mental health practitioners distribute take-home kits of art supplies, toys, and five American Psychological Association children’s books on trauma to parents and teachers who have completed the training.

In the wake of the COVID-19 pandemic, HTF interventions were modified to face the challenges of the spread of the virus in the Gaza Strip with the following adjustments:

  1. Transitioning HTF to a virtual platform via Facebook Groups, where Mental health Providers (MHPs) can share specialized content and resources on various topics in video and infographic formats on a weekly basis, and engage with parents and caregivers through comments and direct messaging.
  2. Providing training to MHPs in phone counseling services during crisis conditions, ensuring the effective rendering of services and collection of data, documentation, and facilitation of referrals.
  3. Modifying all psychoeducational materials and assessment tools such as pre- and post-intervention questionnaires and problem lists to online forms filled out by beneficiaries.
  4. Networking with kindergartens in the Gaza Strip and creating virtual psychoeducational and counseling groups for caregivers, using platforms like WhatsApp, Zoom, and Google Meet, where parents and caregivers exchange experiences, share knowledge, and acquire more skills to alleviate trauma symptoms in children.
  5. Providing individual counseling for problems raised by parents and caregivers who sought professional help within the group.
  6. Adding new optional materials for the beneficiaries and service providers that fit the needs of COVID-19 crises.

Figure 8: United Palestinian Appeal has a licensing agreement with the American Psychological Association granting them the rights to translate, format, and print five of their most effective children’s books https://upaconnect.org/programs/health-and-wellness/healing-through-feeling-program/

Patients

Patients and family caregivers are key players in mental health services innovation. Patients’ empowerment and engagement from the outset in healthcare planning is critical. This is not only because patients have access to information about illness and treatments, but because they also have access to each other – exchanging experiences and rating quality-of-care experiences.

The notion of having access to each other (as per Susannah Fox tweet in 2014[28]), may be new to Western communities, yet it is culturally embedded in many Middle Eastern communities. Patients actively exchange medical experiences without prompting. However, this becomes a major challenge when patients feel entitled to strongly recommend certain medications that worked for them or their neighbors. This is a risky behavior in a jurisdiction that allows for over-the-counter purchase of prescription medications.

It is interesting to label a health behavior as innovative when it is discouraged in certain cultures to avoid adverse medical effects such as drug addiction. Drug addiction, for example to Tramadol, is an important mental health problem in the region.[29]

Startups like “Momy Helper”

As for innovative technology to help parents in Gaza psychologically, a 2019 startup that developed an app “Momy Helper” (Figure 9) was featured in The Independent. The app, founded by Nour Al Khoudary, uses Arabic language to support mothers.It addresses a taboo in the Middle East of “being a mother who cannot cope” and aims to overcome the social stigma around mental health. The app is registered in Delaware and connects Gazan and Arabic speaking women with therapists to provide confidential care.

Domestic violence and psychological abuse of women is on the rise in the Gaza Strip, inevitable psychosocial consequences induced by the high unemployment and poverty rates, as well as the pandemic lockdown. Consequently, depression is on the rise in Gaza Strip.

Figure 9: (Screen shot of Momy Helper website. Users can pay for hour-long consultations with more than 100 specialists). Source: https://www.independent.co.uk/news/world/middle-east/gaza-momy-helper-app-arabic-mothers-parenting-psychology-a8887946.html

 

Barriers & Opportunities: The Role of Culture

Beyond the obvious top three barriers to innovation in mental health in Gaza — political, financial, and workforce — to an important, often overlooked barrier, culture. Mental health is generally undervalued in Palestine. This is not unique to Palestinians. A recent article discussing the Saudi mental health landscape highlights overlapping Saudi and Palestinian cultural barriers despite contrasting financial capabilities and the relatively stable political conditions in Saudi compared to Palestine[31].

The cultural barriers are related to the belief that collective resilience may ease the psychological trauma in the aftermath of war or the pandemic and hamper early intervention to contain and comfort affected population. Without timely and effective intervention, those who are exposed to psychological trauma particularly, in the war-torn zones, will continue to suffer the long-term consequences of PTSD or “ongoing” traumatic stress disorder. It’s a national duty to increase awareness and expand the outreach for patients seeking and receiving psychological interventions to encourage harnessing self-care with tools addressing mental well-being. The societal mindset of considering mental health as a taboo must shift to enable the emergence of very much needed innovative interventional tools in Gaza to facilitate their adoption, implementation, and evaluation at both community and institutional levels.

A compelling opportunity is to build capacity of mental health providers in the Gaza Strip by providing training programs to equip them with the appropriate skillsets and interventions to bridge the gap of the unmet needs.

Looking Forward

There is silver lining in the COVID pandemic is that it expedited innovation in mental health and mobilized care models to cover a wider spectrum of non-institutionalized patients with cost- effective virtual care. During the pandemic, the stigma around mental health has decreased, although substantial work is still needed to break societal and cultural barriers in LMICs including the Gaza Strip. Beyond COVID, serious international and national efforts are needed to end the longstanding political suffering resulting in exceptionally high PTSD[32] and “ongoing” traumatic stress disorder in war-torn Gaza.

TO READ THE ARABIC TRANSLATION OF THIS ARTICLE, PLEASE CLICK HERE.

Acknowledgements

Zayna Khayat, Future Strategist, Teladoc Health, Adjunct Faculty Rotman School of Management- University of Toronto.

Dorgham Abusalim, Communications Manager, United Palestinian Appeal.

Reem Abu Jaber, Executive Director NAWA for Culture and Arts Association.

Steve Sosbee, President/Founder at Palestine Children’s relief Fund.

Nadia Rahwangi, Family and Marriage counselor.

 

References

[1]  https://www.thelancet.com/action/showPdf?pii=S0140-6736%2820%2930460-8#COVID19

[2] Jane Perkis et al, April 13, 2021 https://doi.org/10.1016/ S2215-0366(21)00091-2, Lancet Psychiatry 202

[3] https://www.thelancet.com/action/showPdf?pii=S2215-0366%2821%2900025-0

[4] https://catalyst.nejm.org/doi/full/10.1056/CAT.20.0399

[5] https://time.com/5835960/coronavirus-mental-illness-stigma/

[6] https://www.indexmundi.com/

[7] https://www.nrc.no/news/2018/april/gaza-the-worlds-largest-open-air-prison/

[8] https://en.wikipedia.org/wiki/History_of_Gaza

[9] Summit 2021 – BuildPalestine

[10] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7137754/pdf/fpsyt-11-00004.pdf

[11] https://www.indexmundi.com/gaza_strip/demographics_profile.html

[12] https://www.unrwa.org/where-we-work/gaza-strip

[13] 2 https://en.wikipedia.org/wiki/Education_in_the_State_of_Palestine

[14] https://www.pcrf.net/gaza-pediatric-mental-health-initiative

[15] https://www.pcrf.net/team/dr-alberto-mascena.html

[16] Christensen, Clayton M., 1952-2020. The Innovator’s Prescription : a Disruptive Solution for Health Care. New York :McGraw-Hill, 2009.

[17] مرض فيروس كورونا (كوفيد-19) | UNICEF دولة فلسطين

[18] https://gcmhp.ps/

[19] https://youtu.be/TIZOua3hdlQ

[20] https://gcmhp.ps/publications/1/116

[21] https://www.gazamentalhealth.org/

[22] https://wearenotnumbers.org/home/About

[23] https://nawaculture.org/Home

[24] https://nawaculture.org/Home/Page/5?Lang=en

[25] https://en.wikipedia.org/wiki/Deir_al-Balah

[26] https://www.pcrf.net/gaza-pediatric-mental-health-initiative

[27] United Palestinian Appeal (upaconnect.org)

[28] Susannah Fox on Twitter: “The most exciting innovation of our era is not access to medical information, but access to each other.” / Twitter

[29] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3082799/

[30] https://www.independent.co.uk/news/world/middle-east/gaza-momy-helper-app-arabic-mothers-parentingpsychology-a8887946.html

[31] https://www.thenationalnews.com/lifestyle/wellbeing/why-saudi-arabia-s-mental-health-landscape-needsmore-attention-we-are-way-behind-in-awareness-1.1232736

[32] https://euromedmonitor.org/en/article/4497/New-Report:-91?fbclid=IwAR3XX7cXf3GcVpZ7MUTBiQ74a4nyfYQc3c8-cp_zliVPvDqDv8HQpEWXzh0

 

 

Mentoring for Healthcare-Oriented Faculty in Business Schools: An Eye toward Facilitating Success and Increasing Diversity

Kevin D. Frick, Johns Hopkins Carey Business School, and Pinar Karaca Mandic, University of Minnesota, Carlson School of Management

Contact: kfrick@jhu.edu

Abstract

What will you learn? High-quality mentoring can facilitate the success of junior faculty in business schools who teach and conduct research on health care topics.  In addition to internal mentoring, interuniversity mentoring can be particularly important as the mentors are not influenced by the same intraorganizational political pressures, the pool of potential mentors increases, and the size and scope of the network to facilitate outside reviewer letters increases.

What is the evidence? The authors draw on their experience in health management programs in U.S. business schools.

Timeline: Submitted: June 11, 2021; Accepted after review: November 6, 2021

Cite as: Kevin D. Frick and Pinar Karaca-Mandic. Mentoring for Healthcare-Oriented Faculty in Business Schools: An Eye Toward Facilitating Success and Increasing Diversity. Health Management, Policy and Innovation (www.hmpi.org), Volume 6, Issue 2.

Inter-University Mentoring Is Important for Junior Faculty

High-quality mentoring can facilitate the success of junior faculty anywhere in academia. A mentor, with more experience than the protégé, can act as a sounding board, provide some elements of coaching, offer access to a larger network than the protégé would have otherwise, and act as a champion for the protégé seeking to advance their career.  For business school faculty conducting research related to health and healthcare, interuniversity mentoring relationships can be particularly useful.  Mentoring relationships can emerge within a university when senior faculty are assigned as mentors to junior faculty protégés. The challenge for junior faculty studying health and healthcare is that in a single school, the number of senior faculty studying health and healthcare is often insufficient to mentor all junior faculty working in this area.

Mentoring relationships can also emerge when a doctoral advisor continues as a mentor and a junior faculty member meets more senior faculty at a conference and organically develops a relationship.  In the future, professional organizations or school alliances might consider developing an interuniversity program to expand the opportunities for high quality mentoring relationships to emerge.

Interuniversity mentoring is valuable because internal mentors are exposed to the same daily stressors, are part of the same environment, and navigate the same politics.  However, their advice might be given with the concept of what is best for the organization rather than what is best for the person being mentored. In contrast, someone from outside the immediate department, school, or university setting can take a much broader view and can ask questions to gain clarification about tradeoffs between the faculty member’s success and the success of the school or the university.  An internal mentor likely has their own assumptions about the relationship between the individual faculty member’s success and the school’s or university’s success. Relevant to the tenure and promotion process, an external mentor can help facilitate connections with a broader network of faculty, improving dissemination of research by the junior faculty (for example through seminar and conference panel invitations), as well as result in a larger group of potential reference letter writers.

Mentoring Needs for Business School Junior Faculty Studying Health and Healthcare

Business school faculty who want to conduct high-quality research on topics related to health and healthcare will often benefit from collaborating with researchers with greater knowledge of healthcare, the institutions that provide healthcare, the law specific to healthcare, and the regulations and legislative process and policy making around healthcare.  At times there is sufficient expertise within a business school, but frequently the faculty at a university with the most expertise in these areas (who, in turn, benefit from collaboration with faculty who understand the business of health) will be in schools such as nursing, medicine, or public health.  The junior faculty who collaborate with faculty scattered around a university in different schools will often find opportunities to publish work from these collaborations as part of a long list of authors in journals unfamiliar to business school appointment and promotion committee members.  Mentoring relationships can guide how junior faculty strategically consider collaborative opportunities.

Often times, once a junior faculty member has established a few collaborative relationships and is known within the research community, a critical mentoring role helps the junior faculty member build a network and avoid participating in every collaborative opportunity.  While an increasing number of appointment and promotion committees are becoming familiar with cases of faculty who span business and health, the candidates best positioned for career success will balance publishing as a first author or coauthor in the highest-level business, management, economics or other discipline-specific journals with publication in well-regarded subdisciplines (e.g., health economics rather than economics) medical, nursing, health policy, or public health journals.

Mentoring as a Key to Increasing Diversity, Equity, Inclusion, and Belonging 

The goal of achieving greater diversity in business school faculty enhances the importance of mentoring.  Faculty from historically less privileged or under-represented groups have a relatively small number of demographically similar senior faculty to rely on as mentors and can find it challenging to break into well-established groups of peers they do not resemble.  Junior faculty will be helped by mentors committed to promoting diversity by understanding the challenges particular to individuals in less privileged or under-represented groups. Mentoring can help these junior faculty feel engaged in an environment in which they are appreciated, valued, welcomed, and not made to feel responsible for everything having to do with diversity, equity, inclusion, and belonging at their schools.  Over time, a more diverse faculty will be better prepared to attract more diverse students to train for leadership roles in organizations serving a diverse population.

Developing a Successful Program

If a professional association or business school alliance were to facilitate an interuniversity mentoring program, the appropriate matching algorithm would be a key consideration: should it be based on demographics, disciplinary interests, even more specific research topic interests, and long-term career goals that go beyond the promotion and tenure process?  There are other characteristics on which mentor matching can be built and for which a large pool of potential mentors would be useful.

Successful faculty development requires trust that can be built in many ways.  It is helpful for mentors and protégés to have overlapping core values and lived experiences that accompany those values.  Including an exercise for mentors and protégés to identify values to share with those facilitating the matching is likely to increase the success of individuals in the mentoring program and ultimately of the program itself.  The higher probability of success may attract a larger pool of potential mentors.

A formal program can facilitate mentoring not just by outside faculty but also by industry leaders.  Industry mentors will always have a more complete view of the latest issues, trends, and questions in need of answers to run organizations better.  Faculty are being asked not just to produce high-quality literature in peer-reviewed journals but to have and document an impact (e.g., in the AACSB framework of engagement, innovation, and impact); industry mentors can facilitate more and higher levels of impact and engagement.

Looking Forward

While all of these suggestions for the value of external mentoring for the junior faculty demonstrate the value to the faculty members and their schools, this type of mentoring will not happen without appropriate incentives for senior faculty.  In most business schools, the annual review process is typically structured with faculty receiving ratings in research, teaching, and service (to the department/school, university, and profession). Time to provide mentoring is a limited resource.  Those who manage senior faculty expectations need to acknowledge the value of interuniversity mentoring as service to the profession, especially for mentoring protégés from under-represented groups.

Using Reverse Innovation to Improve Healthcare Management in Response to COVID-19

Liam Ferreira and Forest S. Kim, Robbins Institute of Health Policy, Baylor University

Contact: Liam_Ferreira1@baylor.edu

Abstract

What will you learn? Leaders are starting to appreciate the low-cost technologies and efficient delivery designs of developing nations. The DOCTOR model — delivery, outreach, cost, task-shifting, optimization, and revolutionary change — helps to educate professionals and promote the implementation of reverse innovation in the U.S. healthcare system in response to COVID-19 and other large-scale public health emergencies.

What is the evidence? The author draws on his experience and assessment of healthcare practice.

Timeline: Submitted: February 24, 2021; Accepted after review: November 5, 2021.

Cite as: Liam Ferreira and Forest Kim. Using Reverse Innovation to Improve Healthcare Management in Response to COVID-19. 2021. Health Management Policy and Innovation, Volume 6, Issue 2. Health Management, Policy and Innovation (HMPI.org), Volume 6, Issue 2.

With the advent of the coronavirus (COVID-19) pandemic, many analysts are trying to predict the associated costs for an overburdened U.S. healthcare system (1). With healthcare in the United States reaching approximately $4 trillion annually and compromising 18% of the gross domestic product (GDP), healthcare costs already represent a significant economic burden (2,3). If COVID-19 infects 20 percent of the American population, the U.S. will have to spend $163.4 billion to cover infection cases (1).

The U.S. spends slightly more than twice the average developed country in terms of GDP percentage (3). While the United States excels in academic research and leads all countries in research output, the overall health of American citizens rates poorly in most health outcomes compared to other developed nations (3). Key drivers behind healthcare inefficiencies are poor allocation and “waste” – substandard delivery, administrative complexity, and uncoordinated care (2).

The expenditures mentioned above will escalate with the increasing demand for limited resources and supplies given the rapid rise in cases (1). Increased patient load due to a communicable disease (e.g. COVID-19) results in poor outcomes as limited physicians and healthcare professionals are available for quality patient care. Although the pandemic has encumbered the U.S. health system, COVID-19 has raised awareness for novel solutions to introduce cost-efficient delivery, provide better accessibility, and foster greater utilization of digital health (1,4). This paper educates management on healthcare needs revealed by COVID-19 that can be improved through reverse innovation via the DOCTOR model – a new framework for applying reverse innovation (please see Figures 1-2).

Figure 1

The DOCTOR Model Outlining the Implementation of Reverse Innovation in the U.S. Healthcare System                                                                                        

The Doctor Model

The global exchange of innovative concepts and skills has been a hallmark of civilizations throughout history (5). Different periods allowed specific regions to contribute to ideas that diffused into neighboring societies. Persia’s Ibn Sina’s expansive medical knowledge guided centuries of  European science. Anti-malarials were derived from Chinese medicine. Recent history has produced conditions that enable low-income countries (LICs) to produce cost-effective solutions that subsequently diffuse to higher-income countries (HICs).

These advancements of “reverse innovation” have led many healthcare leaders to view this as a promising paradigm shift in global health (5). Constrained resources, large patient volumes, and sustainable development offer powerful incentives that fuel reverse innovation in LICs (6). Since COVID-19 has revealed many shortcomings in the U.S. healthcare systems, management can utilize elements of reverse innovation to improve the American healthcare experience.

For this paper, the author created a new framework and corresponding graphic visualization (Figure 2), the DOCTOR model, to educate professionals on applying reverse innovation in the U.S. healthcare system. “DOCTOR” is a mnemonic designed to enhance recall of the model’s main components.  Each component was carefully selected based on key opportunities found in the literature where reserve innovation could be applied and result in improved outcomes.

Figure 2

Key Components of the DOCTOR Model

Delivery

Management and physicians must seek to efficiently deliver healthcare in an increasingly complex design structure. Inefficient delivery can deplete resources and lead to poor clinical outcomes (7). Hospitals in emerging markets have devised innovative design structures to maximize healthcare delivery with limited resources (8).

With a low practitioner density, high mortality rates, and per capita income of only $1,500, India would not seem like the ideal place to seek healthcare solutions (8). However, these pressing challenges have provided incentives for a few hospitals in the subcontinent to find innovative ways to deliver healthcare effectively and affordably. The most notable innovative hospital system is Narayana Health, but other hospital chains such as Deccan Hospital and Healthcare Global Enterprises Ltd. (HCG) maximize delivery via a hub-and-spoke design (8).

The hub-and-spoke configuration allows the hospital to focus on talent and resources in the main “hub” while introducing “spokes” to maximize outreach (8). Spoke facilities serve as gatekeepers, deliver diagnoses, and offer places for follow-up treatments. Rather than miniature duplicated hospitals (as seen in the U.S.), this design streamlines costs by channeling patients into the main hub for surgical procedures / treatments requiring top-talent. For example, HCG has many specialists and expensive instruments (e.g. cyclotrons, PET) concentrated in hubs at major cities (e.g. Mumbai, Bangalore) while spokes with less expensive equipment are spread out to maximize reach and generate high patient volumes. Telemedicine further extends the reach of spokes, limiting distance barriers and saving costs of unnecessary equipment, personnel, and tests incurred by the hospitals (8).

High patient volume and streamlined configuration allow these hospitals to decrease cost and increase quality (8). Doctors are constantly exposed to large volumes with considerable variety, improving diagnosing capacity and attracting talented doctors and medical students. Because of a smoothly functioning delivery system, the hospitals can standardize protocols and tailor innovation to patients’ needs in an affordable manner (8).

COVID-19 has exposed the need for a hub-and-spoke design that can streamline costs and decrease congestion (7,9). The hub-and-spoke design offers expanded market coverage and can quickly direct patients to the central hub without duplicating equipment (7). Proper screening can keep patients from seeking unnecessary care at the hub. This design is easily scalable as certain additional spokes can be added (7). With increased acceptance of telehealth during COVID-19 (10), management should utilize this opportunity to adopt the hub-and-spoke delivery design. Management should also consider funding transport systems that minimize contact to facilitate movement between hub and spokes while minimizing COVD-19 transmission.

Outreach

While delivery designs occupy an integral role in reverse innovation, outreach helps ensure that heavily burdened populations are properly treated. Before the pandemic, significant and ingrained disparities in healthcare treatment and outcomes existed in the U.S. (11). COVID-19 has intensified these disparities, drawing attention to the inequalities that continue to plague the U.S. healthcare system. Marginalized communities (e.g. Black, Hispanic, American Indian) have infection rates and mortality rates more than double the rates of Caucasians. COVID-19 forced America to seek innovative ideas to maximize outreach to these communities (11). Emerging markets offer potential solutions by leveraging opportunities to not only reach underserved populations but also forge strong bonds with communities.

East Africa has a significant rural population; however, these underserved segments are separated by harsh terrain (12). Poor roads and increased delivery costs hamper the efficient delivery of supplies. The Rwandan government responded to this pressing concern by partnering with Zipline International Inc. to develop drones dedicated to delivering supplies, such as platelets, to unreached areas. With a simple WhatsApp® message, doctors can dispatch Zips to distribute supplies within a 75 km radius (12). The Rwandan Ministry of Health has also invested in training the local personnel at these limited rural health centers to ensure quality treatment (13,14). Investing in healthcare training programs at these sites can equip local mentors with expertise and a strong affinity to underserved communities (14).

Brazil has experienced an increase in the prevalence of chronic disease and hospital burden (15). In response, the government created the Family Health Strategy to provide preventative care across the nation (16). Community Health Workers (CHWs) make routine visits to each house in their designated area for a month, to offer primary care (16). CHWs direct the patients to a local clinic and promote activities that actively engage all community members in poor communities (17). Brazil’s program has decreased ambulatory hospitalization rates and increased community awareness, especially in impoverished regions (15,17).

Aravind Eye Hospital was established by Dr. Venkataswamy to eliminate preventable blindness in South India by targeting underserved populations, the poor, and rural inhabitants (18). Although Aravind offered free treatments to these underserved populations, transportation costs for the patient hindered many from making the trip. A report revealed that only 14.6% of patients counseled to undergo surgery had the procedure. Aravind provided free food and transportation to and from the hospital. To increase outreach, Aravind also recruits patient counselors from these rural areas who provide a common link between these communities and hospitals. The counselors are selected for communication and empathy to strengthen trust and participation (18).

Truly addressing the needs of underprivileged groups extends beyond addressing “cultural competencies” (19); management must spend the effort to understand community needs and develop a strong rapport with the patient. Management must strategically invest in community mediators and patient perception to better overcome barriers to treatment. By effectively addressing these needs and equipping communities to surmount barriers, management can decrease the disease burden and improve precautionary measures to prevent the spread of communicable diseases such as COVID-19.

Cost

The pandemic continues to raise the question: how can management find innovative solutions to provide accessible and affordable care? The ventilator shortage is one of the many issues that have called for agility in acquiring devices and controlling costs (20). This section will explore how hospitals can leverage these opportunities to control cost by assessing purchase criteria, eliminating unnecessary spending, and incentivizing cost-saving decisions.

To effectively deliver care at affordable rates, innovators in emerging markets have been forced to produce innovations with cost as the limiting reagent (6). Constrained by price, innovators developed devices and treatment regimens that offer both accessibility and quality (6). For example, General Electric developed a handheld electrocardiogram (ECG), the GE Mac 400 series, to meet the constraints of rural India (21). The design team excluded superfluous features to yield a low-cost but quality ECG suitable for high patient volumes. Most importantly, the unit’s streamlined design allows it to sell at an affordable price ($1,000 vs traditional unit price of $2,000 – $10,000) (21).

The acceptance of this ECG in the U.S. has led management to reflect on prior expenditures on exorbitantly priced equipment that complete the task as efficiently as the affordable Mac 400. In the future, multiple purchase criteria should be considered by the hospital financial department (22). Instead of purchasing devices based on competing with rival hospitals, management should analyze a purchase across many different metrics, chiefly cost. Management should consider the unit cost, coverage, clinical benefit, and the cost per patient before purchasing expensive medical equipment (22). Proper technology assessment can eliminate unnecessary spending and prompt suppliers to provide cost-efficient designs, as seen with the Mac 400 series.

After re-examining purchase criteria, management must also consider eliminating unnecessary spending. Instead of discarding medical equipment, many innovative hospitals in India have carefully controlled costs while maintaining high-quality by maximizing equipment lifespan and eliminating unnecessary waste (8). Narayana Health and CARE hospitals do not discard the steel clamps ($160) utilized during cardiothoracic surgery (8) without compromising quality. Apollo Hospitals decreased suture length to control costs after noticing that surgeons do not use the allocated suture length and dispose of the remainder. Many hospital chains have even developed their own low-cost products. CARE Hospitals developed affordable cardiology equipment (8); Aravind Eye Care pioneered affordable contacts by designing Aurolab (8,18).

COVID-19 underscored the importance of controlling costs while sustaining limited medical supplies (20). The increasing demand and lack of available PPE have forced many hospitals to reevaluate their current spending. Instead of discarding equipment, hospitals are reusing equipment while maintaining sanitation (20). To prepare for a wave of a communicable disease, management can control unnecessary waste and prioritize sustainability, such as reusable textiles (23). For example, revaluating supplies in ICU carts has been shown to eliminate wasted supplies by 63% (24).

Lastly, management can lower hospital costs by incentivizing cost-saving decisions by the entire patient-care team (25). Protocols should be implemented to conserve reusable equipment and eliminate unnecessary waste. At Narayana Health, management follows this strategy by sending doctors text messages detailing expenses the day after completed procedures (8). Ultimately, management in the U.S. should implement strategies to create an awareness of the costs and incentives for cost-efficiency (8).

Task-Shifting

Physicians in the U.S. frequently claim that they have reduced patient interaction; most of their time is spent on copious amounts of paperwork instead of attending to patients (26). Many have encouraged a restructuring of tasks among other healthcare works to alleviate the burden and boost productivity (26). During COVID, the limited number of doctors relative to the large patient burden has revealed the urgent need for task-shifting (27).

Over two-thirds of HIV/AIDS cases are in Sub-Saharan Africa, yet this region only has 3% of health workers (28). With limited capital and low physician density, these countries have used task-shifting to improve clinical outcomes (29,30). Proper training of non-physician medical staff has been shown to increase antiretroviral therapy (ART) adherence and increase T cell counts (29). Just as the implementation of task-shifting yields promising outcomes for African patients, India has also reached unprecedented levels of efficiency with task-shifting.

India is significantly constrained by the scarcity of physicians relative to its large population size (31). Aravind Eye Care has responded to these constraints by implementing task-shifting to maximize the limited number of physicians (32). Aravind’s model of high-volume, assembly-line setup, and “McDonaldization of health,” has led to significant improvements in eye-care (31,32). Doctors do not have to spend crucial time on mindless paperwork or preparing the patient (32). Instead, other health workers with lower skillsets assume these roles and prepare the patient for surgery. Strict checklists to standardize hospital operations and a high-efficiency assembly line set-up allow for cataract surgery to be performed in five minutes. Aravind doctors improve clinical outcomes through high patient volumes (2,000 cataract procedures annually versus the 500 cataract procedures in the U.S.). Additionally, task-shifting allows for physicians to care for individuals who previously might not have been able to afford treatments (32).

Heralded as the Henry Ford of heart surgery, Dr. Devi Shetty, founder, and CEO of Narayana Health also champions this approach (8). By optimizing outcomes, Narayana Health improves efficiency by reducing physician time between patients and redistributing tasks to other healthcare workers. Narayana also equips patients and their families with video lectures on postoperative care before hospital discharge, to decrease unnecessary visits. The overall effect of this streamlined system is reduced expenditures, fewer complications, and treatment adherence (8).

COVID-19 has revealed the need for systems that maximize time spent with physicians. During the pandemic, other healthcare workers have been trained to perform tasks to relieve the burden (33). However, this rapid restructuring of medical tasks among healthcare workers without necessary acclimatization has consequences. Personnel report high levels of exhaustion and burnout during the restructuring process (33). How can management effectively implement task-shifting to prepare for a second wave or future pandemics? Management should standardize hospital procedures and restructure tasks to ensure that hospital personnel is performing to their maximum capacity in relevant tasks. Most importantly, management should administer training to facilitate the transition and improve overall efficiency.

Optimization

COVID-19 has underscored the importance of leveraging digital technology to promote better health (4). Ushahidi®  began in Kenya as a crowdsourcing platform to record eye-witness accounts of violence following the election of 2008 (6). Ushahidi® gathered data from cell-phones, mapped the data, and deployed the information for community needs. It was later used in the 2010 Haiti earthquake and eventually diffused into the U.S.in the Deepwater Horizon crisis. Emerging markets using solutions like Ushahidi® succeed by empowering the patient (6).

While resources in developing nations remain a limiting reagent, mobile technology has achieved significant penetration within these markets (34). Healthcare leaders are using the prevalence of mobile phones to their advantage. Leaders are optimizing healthcare by providing affordable, convenient, and transparent treatment to patients via mobile health (mHealth). Babyl Rwanda optimizes care through digital health. Babyl allows customers to send SMS to request an appointment, transmit payments with mobile money, and complete follow-ups with healthcare professionals. While it does incentivize the usage of healthcare services, Babyl also serves to inform the community of real-time changes in certain outbreaks. Both CHWs and laypeople can use this app to update the community on a surge of disease incidents (34).

In addition to providing awareness to current health issues, mHealth also provides long-term benefits to patients (35). Patients become more actively involved in their health; they can easily reach healthcare professionals. Most importantly, mHealth increases patient adherence to routine reminders and supplementary consultation. Much of mHealth’s success can be attributed to tailoring the approach to meet local community needs. The patient develops a stronger connection to the healthcare providers; this strong association facilitates the relay of health information to the patient (35).

Management should utilize awareness for mHealth in COVID-19 to optimize existing systems. mHealth should provide convenient and accessible platforms that eliminate barriers to treatment for all patients. Instead of merely stopping at telehealth, management should provide mHealth incentives for adherence and follow-up to achieve long-term outcomes and maintain a stable supply of patients within a system. Successful mHealth patterns in emerging markets stem from strong trust within communities. Management should segment patient groups and find tangible ways to foster community relations during mHealth implementation.

Revolutionary Change

Advances in emerging markets offer cost-effective solutions to the U.S. healthcare system. Will American management start to incorporate practices of reverse innovation into the healthcare system? COVID-19 has demonstrated a pressing need for reform. The pandemic has revealed short-comings of a burdened system. COVID-19 has forced reimbursement changes in digital health (36), but the pandemic calls for radical change to healthcare.

Ultimately, finances (reimbursement) largely pave the way for healthcare changes. Reverse innovation offers a cost-effective alternative to several dimensions of expensive American healthcare. While most examples in this paper focused on emerging markets in South Asia, Africa, and South America, reverse innovation has now come to the doorsteps of America – threatening to steal significant market share from American hospitals.

In 2014, Narayana Health opened its first multispecialty hospital in the Cayman Islands (37). This strategic location with a short flight from the U.S. allows Americans to receive quality care at an affordable price (8). Accreditation by the Joint Commission further confirms Narayana’s high-quality, yet cost-effective healthcare system (38). Narayana’s Cayman hospital and the changes during the pandemic could serve as a “Blockbuster Video moment.” Just as executives at Blockbuster were too late in adapting to changes in the home entertainment industry (i.e., on-demand streaming), ultimately resulting in Blockbuster’s bankruptcy, the U.S. might face a precarious situation if management ignores advancements of reverse innovation. Management must break from a complacent approach and actively seek ways to effectively implement these emerging healthcare solutions found in developing nations.

Look Forward

The unprecedented COVID-19 pandemic has revealed the need for improvements in hospital management. Management and healthcare professionals can utilize aspects of reverse innovation to provide better healthcare for all Americans. This paper provided a new framework, the author’s DOCTOR model, to help give a comprehensive understanding of the benefits of reverse innovation.

Streamlined hub-and-spoke delivery configurations can decrease costs and reduce congestion. Management should address the needs of underserved groups by providing special services and strengthening community trust. Management should prioritize purchasing streamlined equipment and controlling costs. Proper implementation of task-shifting yields high volumes by maximizing physician time and restructuring tasks. Management must use COVID-19 to leverage mHealth platforms to eliminate barriers.

Ultimately, recent advances in emerging markets pose a threat to an unaffordable American healthcare system. While this paper mainly explored examples of reverse innovation in India, Africa, and South America, future researchers could mine successful reverse innovation opportunities in several other regions such as Southeast Asia. This region often bears the initial impact of epidemics from the coronavirus subfamily (39); a comprehensive analysis could reveal how reverse innovation helps the region combat communicable diseases.

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